CARE NAVIGATION COORDINATOR

Salary : $52,858.00 - $99,743.76 Annually

Location : Raleigh, NC

Job Type : Full-Time

Remote Employment : Flexible / Hybrid

Job Number : 2024-01011

Department : Community and Economic Develop

Opening Date : 02 / 26 / 2025

Closing Date : 3 / 12 / 2025 11 : 59 PM Eastern

Work Hours : Monday - Friday; 8 : 30 am - 5 : 15 pm

Hiring Range : $53,915.00 - $76,829.00

Job Description

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.

Are you passionate about empowering the City of Raleigh community? In 2024, the City of Raleigh expanded its Alternative Crisis Response Program and added a Care Navigation team within the Community and Small Business Development Division of the Housing and Neighborhoods Department. The Care Navigation team provides second response follow-up care and referrals for clients after initial encounter with one of the crisis response teams with the goal of connecting residents to the care they want and need within 30 days of initial encounter.

Our team is seeking a committed, person-centered crisis intervention professional to join City of Raleigh as a Care Navigation Coordinator. This senior-level roleworks alongside the Peer Support Specialist to provide direct case management and connections to care for residents who have identified that they have recently lost their housing or are at imminent risk of losing their housing. The team's approach to work is flexible, highly collaborative, and evidence based.

About You :

Candidates interested in and experienced with crisis response and intervention with excellent interpersonal communication and collaboration skills, a commitment to equity, and a track record of demonstrating initiative and sound judgment when handling ambiguity are encouraged to apply. Licensing as a Social Worker, Mental Health Counselor, Addiction Specialist, or Marriage and Family Therapist is a plus.

This position will be supervised by the Care Navigation Manager, but the ideal candidate will be self-directed and able to operate in crisis response situations with minimal supervision.

About Us :

The Housing and Neighborhoods Department is committed to improving the quality of life for all Raleigh residents through a variety of programs and activities throughout the city. The Department provides funding to create and preserve affordable housing and for services and programs benefitting low- to moderate-income people. The Department enforces codes to ensure safe and decent housing and carries out neighborhood revitalization and community engagement and enrichment activities. The Care Navigation Coordinator's role is key to the successful implementation of housing and community development programs and services.

Duties and Responsibilities

Managing an ongoing caseload of approximately 15-20 individuals :

• Triaging approximately 5-10 individuals referred to Care Navigation per day, quickly establishing rapport, and assessing for needs and barriers

Assisting with housing navigation and housing resource identification

Providing culturally competent care navigation and coordination services to individuals who have lost housing or at imminent risk of losing housing due to experiencing non-violent behavioral health (mental health and substance use) crises, Intellectual / Developmental Disability crises, or other crises exacerbated by life stresses

Assuring that connections are made to services and supports

Facilitating warm handoffs to other, non-housing services as needed, which could involve directly transporting the individual in assigned work vehicle

Developing individual housing and care connection plans :

Collecting and maintaining accurate and up-to-date documentation as required by program deliverables and departmental, local, state, and federal policy and requirements, including completing program encounter data and analyzing data

Creating and updating policies and procedures related to Care Navigation team activities

Participating in case conferences, staff meetings, in-service training, continuing education units, and other staff development activities

Typical Qualifications

Education and Experience :

Bachelor's Degree in social work, psychology, or related human services field, and four years of professional experience to include : crisis response; outreach / engagement to populations experiencing behavioral and mental health, substance use, and / or Intellectual Developmental Disability crises; and working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and / or Intellectual Developmental Disability crises.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications :

Provisionally licensed or fully licensed professional within any of the following areas :

Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS / A)

Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC / A)

Licensed or Provisionally Licensed Clinical Social Worker (LCSW / A)

Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT / A)

Ability to speak two or more languages, with a high priority on Spanish

Additional Information

Knowledge, Skills, and Abilities :

Advanced collaboration and interpersonal skills with the ability to establish and maintain effective working and client relationships, build consensus, and promote the exchange of information among team members and partners. Clear, open, timely, cooperative, and collaborative communication with all staff, clients and families of clients, community partners, and partner agencies is essential to this position

Maintaining a working knowledge of the signs and symptoms of mental illness (i.e., auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation, etc.) with a preference for knowledge of DSM5 diagnostic criteria, particularly for substance use, Severe Mental Illness (SMI) and Severe Persistent Mental Illness (SPMI), and Intellectual Developmental Disability

A track record of demonstrating initiative and sound judgment when handling ambiguity

Demonstrating a high level of resilience and self-care as part of maintaining wellness in a care coordination position

Excellent project management and time management skills, including planning, organizing, evaluating and implementation.

Excellent written and verbal communication skills, including public presentations

Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times

A commitment to equity

ADA and Other Requirements :

Positions in this class typically require : standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions : Work is performed in both the field and in an indoor office environment with moderate exposure to extreme temperatures and travel.

Note : This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your total rewards. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the City's benefits package, and other programs, please visit our Employee Benefits page : https : / / raleighnc.gov / services / jobs-and-volunteering / pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

Please select your highest level of education completed.

How much relevant or comparable work experience do you have in crisis response outreach / engagement to populations experiencing behavioral and mental health, substance use, and / or Intellectual Developmental Disability crises?

Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?

Required Question

Salary : $52,858 - $99,744