What are the responsibilities and job description for the Customer Service Supervisor position at City of Raleigh, NC?
Salary : $48,389.00 - $78,234.00 Annually
Location : Raleigh, NC
Job Type : Full-Time
Job Number : 2025-00164
Department : Parking Operations - Tran Svcs
Opening Date : 02 / 06 / 2025
Closing Date : 2 / 20 / 2025 11 : 59 PM Eastern
Work Hours : Monday - Friday; 8 : 30 am - 5 : 30 pm
Hiring Range : $48,389.00 - $62,755.00
Job Description
Raleigh Parking would love to have you join our team!!! We are looking for a proactive and detail oriented leader to showcase their talents in our Customer Service Supervisor role.Your skills will surely shine as you lead a high-performing team committed to delivering exceptional customer service. In this role, your contributions will help drive continuous improvements in service delivery, foster a collaborative team environment, and maintain a strong commitment to high-quality customer care. We look forward to your innovation and leadership as you support your team.
About You :
The ideal candidate is one who fully supports Raleigh Parking's mission and ideals, with passion. We strive to provide our customers with the best parking experience possible. We do this by being proactive, innovative, customer-focused, and equitable. To support this, the ideal candidate will be a team player, a self-starter, an effective communicator, one who possesses excellent customer service skills and takes pride in their work. You'll also leverage communication and interpersonal skills to interact with colleagues, supervisors, and the public, ensuring information is exchanged effectively and work is directed appropriately.
About Us :
Raleigh Parking is committed to creating a positive experience for all! It is our mission to serve our residential and business communities by providing excellent customer service along with an efficient turnover of on-street parking opportunities through diligent enforcement of authorized regulations, with integrity and empathy. We are one of seven divisions within the City of Raleigh's Transportation Department. We aim for accountability, transparency and superior customer service while striving to improve parking opportunities to meet the needs of our City's continuous growth and development.
Duties and Responsibilities
- Supervise and lead customer service staff, including conducting performance evaluations, providing coaching, and coordinating training
- Oversee hiring, disciplinary actions, and termination processes for customer service team members
- Monitor customer service activities to ensure quality levels are consistently met and maintained
- Manage payment and refund processing, ensuring adherence to financial policies and practices
- Respond to complex customer concerns, collaborating with other departments to resolve issues and facilitate solutions
- Recommend and implement improvements to operational processes, procedures, and related training
- Foster a positive and inclusive team environment while encouraging continuous professional development
- Manage citation appeals and adjudication process
Typical Qualifications
Education and Experience :
Associates Degree in business administration or related field and four years of advanced customer service experience, preferably in area of assignment
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing and Certifications :
Additional Information
ADA and Other Requirements :
Positions in this class typically require : fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work :
Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions :
Work is routinely performed in an indoor, office environment.
Note :
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page : https : / / raleighnc.gov / services / jobs-and-volunteering / pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
Please select your highest level of education completed.
How much relevant or comparable work experience do you have in this field?
Have you ever been terminated or forced to resign from a position?
If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.
Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?
How much experience do you have working in municipal government?
How many employees have you supervised?
Required Question
Salary : $48,389 - $62,755
