What are the responsibilities and job description for the Business Systems Analyst position at City of Raleigh North Carolina?
JOB
Planning and Development is seeking a highly skilled Business Systems Analyst to join the Continuous Improvement and Customer Service Division of the Planning and Development Department, with a primary focus on utilizing technology for process improvement and documentation. In this role, the candidate will provide advanced analysis and support for complex processes, collaborating with all Planning and Development divisions. Emphasizing process documentation, the position involves managing policies, detailed process mapping, and creating comprehensive operating instructions. Utilizing tools such as EngerGov, Lucidchart, SharePoint, and PowerBI, the Business Systems Analyst will enhance processes through efficient technology solutions. This opportunity is ideal for candidates passionate about leveraging technology to streamline processes and elevate efficiency, contributing significantly to the optimization of the Planning and Development Department through innovative solutions and robust documentation. This position is eligible for a hybrid work schedule where a percentage teleworking and in-office.
EXAMPLE OF DUTIES
Provide analysis and technical support to the department by reviewing and maintaining system applications and development processes; work with staff to create best practices to enhance productivity and streamline business processesPerform quality assurance testing for both new and revised business processes and technology solutions; create and maintains charts, process documents, and procedural documents; create training materials and leads training in support of assigned technology systems, business processes, and other areas as identifiedDeveloping, testing, and working to create process and business enhancements using established technology programs; creating departmental training materials that will assist in staff on boarding and staff retrainingProvides support to the Client Acceptance, Client Solutions and Project Completion teams including processing plans, expediting reviews, completing final review, creating invoices associated with projects, and stamping and issuance of permitsServes as a liaison between City staff, development clients, matrix groups, organizations, and the general public Attend meetings and give presentations to City staff, council, matrix groups, and development clients as neededNote: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
SUPPLEMENTAL INFORMATION
Knowledge of: Principles and practices of business process analysis and documentationPrinciples and practices of program administration and managementPrinciples and applications of critical thinking and analysisPrinciples and methods of qualitative and quantitative researchBest practices, trends and emerging technologiesProject management principlesModern budget practicesApplicable federal, state and local laws, codes, regulationsCustomer service principlesSpecialized equipment relevant to area of assignmentSkill in: Developing and maintaining business process documentationProviding analysis of processes and systems and defining business requirementsPrioritizing and managing processes and project activitiesGathering data, analyzing findings and applying logic and reasonResearching industry trends, solutions and best practicesInterpreting, monitoring and reporting data and statisticsAuthoring and preparing original reports, technical documents and resource materialsOrganizing and maintaining documentation, data, records and filesCoordinating deadlines and prioritizing competing demandsDeveloping and providing training and supporting education materialsInterpreting and applying applicable laws, codes, regulations and standardsProviding customer serviceUtilizing a computer and relevant software applicationsUtilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work directionADA and Other Requirements: Positions in this class typically requires: standing, walking, fingering, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work. Working Conditions: Work is routinely performed in an indoor, office environment.
Planning and Development is seeking a highly skilled Business Systems Analyst to join the Continuous Improvement and Customer Service Division of the Planning and Development Department, with a primary focus on utilizing technology for process improvement and documentation. In this role, the candidate will provide advanced analysis and support for complex processes, collaborating with all Planning and Development divisions. Emphasizing process documentation, the position involves managing policies, detailed process mapping, and creating comprehensive operating instructions. Utilizing tools such as EngerGov, Lucidchart, SharePoint, and PowerBI, the Business Systems Analyst will enhance processes through efficient technology solutions. This opportunity is ideal for candidates passionate about leveraging technology to streamline processes and elevate efficiency, contributing significantly to the optimization of the Planning and Development Department through innovative solutions and robust documentation. This position is eligible for a hybrid work schedule where a percentage teleworking and in-office.
EXAMPLE OF DUTIES
Provide analysis and technical support to the department by reviewing and maintaining system applications and development processes; work with staff to create best practices to enhance productivity and streamline business processesPerform quality assurance testing for both new and revised business processes and technology solutions; create and maintains charts, process documents, and procedural documents; create training materials and leads training in support of assigned technology systems, business processes, and other areas as identifiedDeveloping, testing, and working to create process and business enhancements using established technology programs; creating departmental training materials that will assist in staff on boarding and staff retrainingProvides support to the Client Acceptance, Client Solutions and Project Completion teams including processing plans, expediting reviews, completing final review, creating invoices associated with projects, and stamping and issuance of permitsServes as a liaison between City staff, development clients, matrix groups, organizations, and the general public Attend meetings and give presentations to City staff, council, matrix groups, and development clients as neededNote: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
SUPPLEMENTAL INFORMATION
Knowledge of: Principles and practices of business process analysis and documentationPrinciples and practices of program administration and managementPrinciples and applications of critical thinking and analysisPrinciples and methods of qualitative and quantitative researchBest practices, trends and emerging technologiesProject management principlesModern budget practicesApplicable federal, state and local laws, codes, regulationsCustomer service principlesSpecialized equipment relevant to area of assignmentSkill in: Developing and maintaining business process documentationProviding analysis of processes and systems and defining business requirementsPrioritizing and managing processes and project activitiesGathering data, analyzing findings and applying logic and reasonResearching industry trends, solutions and best practicesInterpreting, monitoring and reporting data and statisticsAuthoring and preparing original reports, technical documents and resource materialsOrganizing and maintaining documentation, data, records and filesCoordinating deadlines and prioritizing competing demandsDeveloping and providing training and supporting education materialsInterpreting and applying applicable laws, codes, regulations and standardsProviding customer serviceUtilizing a computer and relevant software applicationsUtilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work directionADA and Other Requirements: Positions in this class typically requires: standing, walking, fingering, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work. Working Conditions: Work is routinely performed in an indoor, office environment.
