Business Systems Specialist

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.

Please attach a Resume and Cover Letter with your online application to be considered for this position.

About Us:
At the City of Raleigh, we are dedicated to providing excellent service to our community. Our Customer Care and Billing (CC&B) Testing Team plays a crucial role in ensuring our systems function efficiently, supporting both staff and the residents we serve. We foster a culture of innovation, teamwork, and continuous improvement, making this a dynamic and rewarding place to work.

About This Position:
The Business System Specialist position offers an exciting opportunity to support our business systems and processes. Working closely with team members, management, and stakeholders, you will provide functional assistance in system analysis, testing, and documentation. While less technical than a Business System Analyst, this role is essential in ensuring smooth day-to-day operations and improving business efficiency within the organization.

This role is ideal for a detail-oriented individual who enjoys problem-solving, analyzing business processes, and ensuring that technology effectively supports operational needs. As part of our team, you will gain valuable experience in systems testing, troubleshooting, and business process support, all while contributing to projects that directly impact our community.

About You:
Are you a detail-oriented problem solver who enjoys working with business applications? Do you thrive in a collaborative environment where your efforts help drive efficiency and system reliability? If so, you might be the perfect fit for our CC&B Testing Team!

Ideal Candidate Qualities:

• Strong attention to detail and ability to analyze business processes
• Excellent communication and collaboration skills
• Familiarity with business systems and software applications
• A proactive mindset with a willingness to learn and adapt
• Basic knowledge of testing and troubleshooting system applications
• Ability to document and track issues systematically

• Support & Analyze: Assist in the support and maintenance of system applications and business processes by reviewing trends, documenting findings, and identifying areas for improvement
• Collaborate & Communicate: Work with staff, management, and stakeholders to gather and document business requirements and process workflows
• Test & Troubleshoot: Participate in quality assurance testing for system updates and enhancements, identifying and reporting any issues
• Document & Maintain: Maintain operational materials, process documentation, and test scripts while ensuring accurate record-keeping
• Track & Report: Utilize tracking tools such as ServiceNow to monitor tasks and document progress
• Ensure Functionality: Review technical and functional documentation to validate system processes align with business requirements
• Assist & Train: Support users by providing guidance and basic training on system functionality and best practices
• Improve & Innovate: Seek opportunities to enhance system efficiency and business workflows

Education and Experience:
Associate Degree in information technology, business administration, or directly related field and two years of related experience supporting business systems and processes. 

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Why Join Us?

• Flexibility: Enjoy a hybrid work environment with the potential to work remotely 20% of the time after your probationary period
• Great Benefits: We offer competitive benefits, including health, dental, and vision insurance, retirement plans, and more
• Professional Growth: We value continuous learning and offer opportunities for professional development
• Work-Life Balance: We support a work-life balance with generous paid time off and wellness programs

Apply Now!
If you’re ready to make a difference and be part of a team that values innovation, collaboration, and excellence, we want to hear from you! Submit your resume and a cover letter to join our CC&B Testing Team today.

ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.

Working Conditions:
Work is routinely performed in an indoor, office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

Salary : $42,027 - $64,326