Fleet Maintenance Operations Supervisor

Our Fleet Management Operations team is proud to have been recognized as the #1 Fleet in the Nation in 2023 and an Elite Fleet in 2024 by GFX. We're excited to continue our success and are looking to add a talented Fleet Maintenance Operations Supervisor to our award-winning team. Join us for a rewarding career with outstanding opportunities, great work hours, comprehensive benefits, a team-oriented environment, and the potential to grow and expand your knowledge in the fleet management industry.

This position is the first level supervisor who directly leads a team of Automotive Technicians, Medium/Heavy Truck and Equipment Technicians and Preventative Maintenance Technicians. This role ensures shop safety, a high level of work quality, efficient work output, employee accountability, training, and development, and other duties as assigned. This is a great role to demonstrate leadership, positive influence, and an opportunity to develop others to their greatest potential. 

About you:

The ideal candidate would be a proven leader who’s previously worked in the Automotive industry in a Supervisor, Shop Foreman, or Lead Tech role. A candidate that works well with others and has effective communication skills.  A candidate who’s familiar with labor times, technical resources, personnel and shop policies. 

About us:

We are a division within the Engineering Services Department. We have 81 full time positions that consists of technicians, service writers, parts staff, supervisors/managers, fiscal/accounting staff, and more! We have over 4,700 assets and perform preventative maintenance services and repairs on all types of equipment such as mowers, backhoes, police cars, SUV’s, trash trucks, dump trucks, and more. We are an award-winning team that’s dedicated to hard work, service, innovation and building each other up!  We are leaders in the Fleet not only in NC, but in the Nation. 

• Provides supervision of fleet maintenance operational activities which may include: providing assistance in managing overall fleet services repair and preventative maintenance; supervising assigned garage or repair facility operations and vehicle/equipment repairs; and/or managing parts inventory and maintenance control for assigned division

• Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures

• Monitors operational activities to review service quality, timeliness, adherence with maintenance schedules, and to ensure overall safety and adherence with standards, policies and procedures

• Provides technical expertise in diagnosing issues as required; ensures appropriate repair resource documentation is available

• Responds to customer calls and inquiries; reviews work orders, verifies service provided and provides service status updates; shares information related to repair needs, requirements and completed work; addresses complaints concerning repair work and determines need for corrections or additional work

• Reviews parts and materials inventory and specifications and/or external service needs; gathers estimates, specifications and related information for inventory or service needs; reviews quotations; initiates purchase requisitions and/or coordination of service work

• Prepares, maintains and/or reviews reports and data related to service activity, preventative maintenance, productivity, expenditures, invoicing, fleet vehicle/equipment tracking, and/or operational budgeting

• Oversees the organization, maintenance and upkeep of assigned facility, garage, equipment, inventory, parts and supplies

Education and Experience:
High School Diploma or GED and six years of maintenance experience related to assignment

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications:

• Valid North Carolina Class C Driver’s license with a satisfactory driving record, or the ability to obtain within 60 days of hire 
• Valid North Carolina Class B Commercial Driver’s license with a satisfactory driving record, or the ability to obtain within 90 days of hire 
• Air Conditioning 609 Certification or the ability to obtain

Knowledge of: 

• Supervisory principles, practices and techniques

• Practices and methods of coaching and leading the work of others and conflict resolution 

• Vehicle and related equipment maintenance principles and methods

• Basic budget administration

• Business math concepts

• Filing and record-keeping principles

• Uses and properties of supplies and equipment

• Occupational hazards and applicable safety principles and practices

• Applicable federal, state and local laws, codes, regulations (based on assignment)

• Customer service principles

• Specialized equipment relevant to area of assignment

Skill in:

• Supervising and evaluating staff performance

• Training and coaching staff

• Providing direction to others in order to meet standards

• Diagnosing, assessing and evaluating vehicle/equipment maintenance and complex repair needs

• Overseeing fleet maintenance operations and related equipment and inventory requirements

• Business math computations

• Budget and expense monitoring

• Overseeing service quality and adherence with standards, policies and procedures

• Composing and maintaining basic original documents including reports, presentations, and correspondence

• Performing basic original research, compiling and assembling data

• Organizing tasks, meeting deadlines and prioritizing competing demands

• Overseeing and organizing and maintaining records and files

• Providing attention to detail in assignments

• Proofreading and error correction

• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)

• Providing customer service

• Utilizing a computer and relevant software applications

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

ADA and Other Requirements:

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Heavy Work: 

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects.

Working Conditions: 

Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to intense noise.

Note: 

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

Salary : $52,988 - $85,668