Lead Housekeeping/Setup

The Lead Housekeeping/Setup worker is devoted to all housekeeping functions at the Martin Marietta Center for the Performing Arts Center. This will include work in all theaters, restrooms, and lobby areas. This work is performed in multiple shifts up to 7 days a week and serves as the crew lead when the Housekeeping/Setup Superintendent is not on-duty.

You’re the Ideal Candidate if You Have:

• The ability to work a flexible schedule, including evenings, weekends and holidays, as determined by venue events. 
• The ability to effectively perform janitorial functions to maintain venue cleanliness and set up facility equipment and furnishings to support events
• Efficient skills at taking down facility equipment and furnishings while returning all items to appropriate locations, ensuring items are clean and operable for future use, and/or reporting any damage to supervisor
• Good customer service skills to provide face-to-face customer service to facility users and guests
• Skills, confidence and the ability to serve as a crew lead to oversee the quantity and quality of work and address client and staff concerns

About Us:
The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex – the Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh.  The Raleigh Convention and Performing Arts Complex offers a competitive benefits package (view here Pay and Benefits | Raleighnc.gov) and the opportunity to be a part of a vibrant organization. Join us and make a difference in supporting Raleigh’s entertainment and cultural community.

• Performs the housekeeping and event set-up functions for all Performing Arts Center. Selects proper cleaning tools and equipment for tasks and performs work following established safety policies and procedures
• Operates and maintains assigned cleaning equipment; performs inspections to ensure safe operating conditions. Cleans and performs preventative maintenance and monitors need for replacement or advanced repairs
• Serves as a lead worker for housekeeping/setup works assigned to the Performing Arts Center. Assigns tasks. Provides direction as needed and ensures proper cleaning of all aspects of the Center
• Prioritizes and responds to customer requests and addresses issues or cleaning needs. Reviews operational issues and plans, monitors and reviews inventory, resources and materials needs. May work with contract workers or vendors who are performing services within the Performing Arts Center
• Engages with internal staff and clients as needed to immediately respond to needs. Performs both preventative and long-term housekeeping functions
• Directs work oversees quantity and quality of work and address client and staff concerns
• Addresses issues, as a lead worker, as they arise during a shift. Additionally serves as the key point of contact for staff and client needs when on-duty. This position will work with internal staff but may also have to be responsive to client needs such as the resident companies within the Performing Arts Center

Education and Experience:
High School Diploma or GED and two years of housekeeping/setup experience related to assignment

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Knowledge of: 

• Standard practices, methods and materials of assigned work
• Basic mathematical concepts
• Basic filing and record-keeping principles
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and specialized equipment relevant to area of assignment and modern office technology
• Customer service principles
  
  

Skill In: 

• Following directions and meeting standards and providing attention to detail in assignments
• Performing routine inspections to ensure safe operating conditions and operating assigned equipment
• Proofreading, error correction and performing basic math calculations
• Monitoring and maintaining required supplies, materials and inventory
• Providing customer service and utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
• Comprehending reference books and manuals and organizing and maintaining records and files
• Utilizing a computer and relevant software applications

ADA and Other Requirements:
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Heavy Work:
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects.

Working Conditions:
Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to intense noise.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

Salary : $41,939 - $61,232