Administrative Support

Job Description

Duties and Responsibilities

• Answers the telephone and responds to questions from fellow staff members, citizens, and other third-party callers. Routes calls to other staff members, as appropriate, and takes messages.
• Greets visitors, performs basic screening and visitor tracking, answers questions, and refers visitors to other staff members when needed.
• Performs basic data entry into spreadsheets and/or using departmental specific software.
• Provides office and clerical support in assigned area; Reads and routes incoming mail.
• Monitors and maintains supplies inventory and equipment; notifies appropriate resource of supply needs
• Prepares outgoing mail and correspondence, including e-mail and faxes.
• Performs other duties of a similar nature and level as assigned.
• Reads and routes incoming mail
• Prepares outgoing mail and correspondence, including e-mail and faxes.
• Provides internal and external reception and customer service by answering and prioritizing calls, greeting customers and providing information and services related to assigned area; responds to inquiries, complaints and requests for information; assists with forms; takes messages; and refers customers to appropriate resource. Assists with mail sorting and distribution.
• Provides clerical and administrative support activities for special projects or assignments.
• Performs other duties of a similar nature and level as assigned

Typical Qualifications

Education and Experience
High School Diploma or GED and two years of related clerical and/or office support experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Computer Skills
To perform this job successfully, an individual should have a basic working knowledge of Spreadsheet software and Word Processing software

Certifications, Licenses, Registration
May be required to have a valid NC Class C driver's license or a CDL, dependent upon area of assignment.

Additional Information

Knowledge of:

• Standard practices, methods and materials of assigned work.
• Basic mathematical concepts.
• Basic filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

• Following directions and meeting standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Maintaining and updating data and documentation.
• Organizing and maintaining records and files.
• Maintaining confidential information.
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.