What are the responsibilities and job description for the Community Relations Analyst position at City of Raleigh?
Job Description
Would you like an opportunity to join one of the many teams dedicated to maintaining high-quality public services within a city that has been ranked one of the best places to live year over year? If so, the City of Raleigh Solid Waste Services Department is seeking a highly resourceful, detail-oriented, adaptable, analytical, multi-tasker with solid critical thinking and communications skills for our Community Relations Analyst position.
This position serves as a liaison between the Solid Waste Services Department and the citizens by assisting with education and outreach, developing clear and concise web and social media content, providing citizen education and coordinating programs that facilitate citizen participation. This position also assists with the marketing of solid waste yard waste products and services and aids in community outreach related to the sale of those products. This role will lead the effort to develop communication and education resources that are used to educate the citizens on service line requirements.
About Us:Solid Waste Services is responsible for the collection and processing of residential garbage, recycling, and yard waste materials along with several specialized collection services. Our department is committed to providing high quality waste management, disposal, and recycling services for all our valued customers. As an essential and critical service, we take great pride in our role in the preservation and protection of the community’s natural resources and sustainable growth.
Duties and Responsibilities
Provides professional support, coordination and implementation of community relations and outreach programs; provides and implements communications and services to inform, educate and/or address program/project issues
Manages projects and City initiatives that encourage, support and promote waste reduction/diversion, recycling and composting efforts; supports, coordinates, and implements community relations and outreach programs that encourage waste reduction/diversion and recycling initiatives
Develops and/or oversees marketing publication and presentation development related to recycling and waste diversion initiatives; prepares and maintains reports, newsletters, correspondence, and other communication documents; provides and implements communications and services to inform, educate and/or address program/project issues
Facilitates and supports multifamily community relationships; conducts site visits, hosts event, integrates waste reduction content in community communication processes/documents, training, and executing other initiatives designed to increase recycling; arranges for recycling services and conducts on-site trainings and presentations with customers; develops and implements recycling and composting education programs
Serves as a liaison between City staff, Council, agencies, organizations, donors, volunteers and/or the public; provides information and education related to City policies, partnership, and support opportunities; attends meetings and delivers presentations in support of the City’s waste and recycling initiatives
Performs research related to community education and development, identifies outreach opportunities; recommends and implements projects, events, communication processes, and outreach methods that promote effective, comprehensive and meaningful citizen engagement community relations and align with Solid Waste Services goals and initiatives
Maintains and updates database information; tracks performance measures and program statistics; analyzes data; provides summary information and recommendations for program/process improvement
Typical Qualifications
Education and Experience:
Bachelor's Degree in business or public administration, urban planning or directly related field and one year of professional neighborhood outreach, citizen participation or community development experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation
Licensing and Certifications:
- Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
Additional Information
Knowledge, Skills and Abilities:
- Principles and practices of program administration and project management
- Principles and applications of critical thinking and analysis with methods of qualitative and quantitative research
- Best practices, trends and emerging technologies and modern office technologies
- Practices and methods of coaching, leading, facilitating and supporting the work of others
- Customer service principles
- Authoring and preparing original reports, documents and presentations
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.
Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions:
Work is routinely performed in an indoor, office environment.
Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
222 W. Hargett St.
Raleigh, North Carolina, 27601
Salary : $45,757 - $84,652
