Pullen Arts Front Desk Staff

Job Description

The Recreation Leader is responsible for opening and closing Pullen Arts Center’s building, studios, and store. They are responsible for the safety of the building, patrons, and equipment through ensuring that studio rules are being followed. The Recreation Leader process class registrations, sells studio cards, and sells supplies through Pullen Arts Center’s store. They are expected to provide excellent customer service to anyone who calls or comes into the building.

Duties and Responsibilities

• Open and/or close Pullen Arts Center as determined by assigned shift(s). This includes locking/unlocking the building and studios, opening/closing the cash register, and turning on/off art equipment in the various studios (including acetylene tanks in jewelry studio).
• Ensure the safety of patrons and Pullen Arts’ equipment by being vigilant that only patrons who are permitted in the respective studios are allowed to go into the studios and by periodically walking through studios to make sure studio policies are followed by patrons.
• Have an excellent knowledge of studio policies and enforce them as necessary.
• Responsible for the safety and security of the building, both when Full-time Staff is present, and when Full-time Staff are absent due to meetings, shift changes, vacation/sick leave, etc.
• Be knowledgeable about current and upcoming class schedule
• Operate cash register, use receipt book, and/or receive monies through RecTrac software, and follow appropriate cash handling procedures. Ensure accuracy in handling monies, inventory, studio card sales, and RecTrac registrations.
• Engage with patrons and help create a welcoming environment. Always ensure excellent customer service.
• Answer phone calls and respond to emails sent to the front desk account during shift.
• Be familiar with programs at Pullen Arts Center in order to answer patron questions.
• Create or transcribe documents in Word, Excel, or Publisher as assigned.
• Assist with organization of supplies and materials as assigned.
• Other duties as assigned

Typical Qualifications

Candidate must be 18 years of age. A pleasant attitude, good customer service skills, independence, flexibility, organization, reliability, punctuality, self-motivation, and creativity are a must. Good knowledge of computer software such as Word, Excel, Outlook and Publisher are a plus. Must be able to operate a cash register. Physical capabilities include the ability to exert up to 50 lbs. of force occasionally or up to 20 lbs. of force frequently to move objects. Visual acuity to safely assist patrons with equipment and chemicals is required. Must be able to work in an environment that is frequently noisy and/or where many things are happening simultaneously. Previous experience working in administrative positions is a plus. While prior knowledge of artistic mediums is not required, candidate must be willing and able to learn about artistic mediums and processes upon hire.

Additional Information

Customer Service Skills