Neighborhood Services Technician I/II

The City of Rancho Cordova Neighborhood Services Division is looking for two (2) Neighborhood Services Technician I/II who are passionate about serving the community. In this role, you’ll help ensure our neighborhoods remain safe and vibrant by responding to questions about City policies and codes, assisting with enforcement efforts, conducting inspections, processing permits, and supporting administrative hearings. Of the two open positions, one technician will be assigned to the Code Enforcement division and the other to the Animal Services division, each providing essential support to officers and the community through case management, dispatching, and public outreach.

Neighborhood Services Technicians – Code Enforcement:

• Assist Residents & Process Complaints – Respond to inquiries, educate the public on city ordinances, and manage citizen concerns.
• Support Officers with Case Management – Handle documentation, process notices/citations, track cases, and manage certified mail.
• Work Across Multiple Systems – Utilize platforms like Energov, Accela, County Parcel Viewer, Outlook, and USPS systems for daily operations.

Neighborhood Services Technicians – Animal Services:

• Process Licenses & Reports – Manage animal licenses, vaccine records, and bite reports while ensuring compliance with local regulations.
• Support Officers & Dispatch Operations – Handle centralized dispatch, process enforcement documents, and manage case documentation.
• Navigate Multiple Systems – Use platforms such as Energov, Chameleon, Pet Point, County Parcel Viewer, Outlook, and USPS systems.

A detail-oriented professional with excellent customer service skills who is passionate about community impact. The ideal candidate has knowledge of basic math, data tracking, business communication, work safety practices, and is proficient with modern office equipment and software.

Ready to make a difference? APPLY TODAY!  Take the next steps in your career journey with the City of Rancho Cordova!

City employees enjoy a robust benefit plan for themselves and their families.
BENEFITS OF WORKING FOR THE CITY OF RANCHO CORDOVA

• Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance.
• 13 paid holidays per year.
• Universal Time Off (combined vacation and sick leave).
• CalPERS Retirement. 
• Tuition Reimbursement up to $2,500/fiscal year
  • The City of Rancho Cordova is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• Alternate work schedules available
• Onsite fitness area & many more employee perks.

City employees also enjoy the knowledge that their work matters to the residents, visitors and businesses in our community.  See what some of employees have to say about working for the City of Rancho Cordova, by watching this short video:


The City of Rancho Cordova is an Equal Opportunity Employer.  We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other characteristics protected by law.NS Technician I

• Receive and respond to public inquiries and complaints regarding City programs, policies, procedures, codes and code violation processes.
• Review, interpret and provide information and direction to the public regarding applicable local, state and federal regulations, codes, ordinances, documents, standards and guidelines.
• Assist department staff in the preparation of Requests for Proposals, letters, notices, and complaints. 
• Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records.
• Develop, maintain and archive a variety of files and records.
• Schedule meetings and inspections and maintain calendars for department staff; reserve and prepare conference rooms; prepare meeting agendas; attend meetings and take and publish meeting minutes.
• Assist with the coordination of Administrative Hearings; provide administrative support to department staff by pulling and organizing necessary files, reports and documentation and performing redaction.

One position will be assigned to the Animal Services Division. Duties include, but are not limited to the following:

• Review, interpret and provide information and direction to the public regarding Animal Services programs. 
• Assist in joint inspections or independent customer contact inspections in the field on occasion, assisting with photos, documentation and related duties.
• Act as a liaison to residents, animal shelters, animal hospitals, outside agencies and service providers.
• Assist with preparing budget and financial draft reports; memorandums of understanding, grant applications or contracts; assist with grant tracking and administration.
• Organize, manage, and inventory supplies.
• Perform other related duties as assigned.

See the Job Description for a more complete list of Essential Duties and Responsibilities. 


NS Technician II - performs all of the duties of Technician I, plus the following:

•  Assist Code Enforcement and/or Animal Services Officers with record-keeping, scheduling, administrative hearings, and field inspections.     
•  Assist and support Neighborhood Services programs such as weed abatement and cart retrieval among others, including field inspections, documentation and reporting.
•  Research, compile and analyze data for special projects and various reports.
• Assist with and support on-the-job training of Technician I.

See the Job Description for a more complete list of Essential Duties and Responsibilities. Minimum Qualifications: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

NS Technician I - $25.97 - $31.76AND 
NS Technician II - $28.56 - $34.94OR
OR
      Two (2) years of directly related experience performing customer service at a public counter explaining general animal care, preventative measures in an animal
      shelter and/or veterinary office. 

See the Job Description for a more complete list of Employment Standards & Minimum Qualifications.Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and attend off-site meetings; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; and strength and agility to lift and carry items weighing up to 30 pounds.  On a continuous basis work in an office environment sitting at a desk for long periods of time; travel from job site to job site sitting in a vehicle; bend, squat, climb, kneel and twist while performing field work; may be exposed to dust, noise machinery, moving objects and other vehicles while performing field work; may work on uneven or slippery surfaces; and may intermittently perform field work while exposed to various types of weather including extreme heat during summer months and cold temperatures during the winter months.  Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.



FLSA - Non-exempt status

Salary : $2,500