What are the responsibilities and job description for the Customer Service Representative position at City of Red Oak, TX?
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THE CITY OF RED OAK IS AN Equal Opportunity Employer.
Note: The Immigration Reform and Control Act of 1986 requires the City of Red Oak to hire U.S. citizens and lawfully authorized immigrant workers only.
Customer Service Representative (Open Positions: 1)
Department: Utility Billing
Job Status: Full-Time
Rate of Pay: $19.75/hr -
Position Type: Full-time
Status: Open until filled
Job Summary
The Customer Service Representative reports to and works under the general direction of the Utility Billing Supervisor. This person provides excellent customer service to both internal and external customers, works primarily with City utility billing, and performs a wide variety of general and specialized clerical tasks.
Essential Duties & Responsibilities
- Represents the City of Red Oak in a professional, appropriate manner at all times.
- Receives, posts, and processes payments from customers.
- Balances cash drawer daily.
- Opens and closes lobby area, ensuring areas are clean and orderly.
- Processes new utility customer applications and change requests.
- Responds to customer inquiries and complaints, explaining applicable City policies and procedures as required.
- Prepares payment agreements and follows-up on extensions for delinquent utility accounts.
- Runs reports and updates accounts to initiate disconnection and reconnection procedures.
- Enters, tracks, and closes service work orders.
- Processes various forms, reports, and permits; prepares general correspondence; researches files and records.
- Picks up and sorts mail.
- Provides support to Meter Technician.
- Cross trains with other department staff, as time permits.
- Protects classified, confidential, and sensitive information.
- Supports the relationship between the City and the general public by demonstrating courteous and cooperative behavior when interacting with the public and City staff.
- Performs all job duties, tasks, and activities according to work instructions and policies.
- Initiates, recommends, or provides solutions through appropriate channels.
- Keeps work areas clean and orderly.
- Exemplifies a cooperative attitude to work effectively with others.
- Safely performs all activities and follows all safety rules.
- Performs related duties as assigned or required by supervisor.
- Attendance at work is required.
Knowledge, Skills and Abilities
- Knowledge of standard office and accounting procedures.
- Knowledge of utility billing operations, services, and activities.
- Expert 10-key calculator skills, ability to operate 10-key by touch.
- Attention to detail and ability to accurately enter data.
- Excellent Customer Service skills.
- Ability to verbally communicate with customers and other employees, including excellent telephone etiquette (Spanish language skills preferred but not required).
- Excellent organizational skills with demonstrated ability to plan, organize and execute multiple tasks by assessing and prioritizing work projects.
- Good writing skills with proper formatting, punctuation, spelling, and grammar used for business writing.
- Computer proficiency with knowledge of MS Office applications.
- Ability to understand and follow verbal and written instructions.
- Demonstrated ability to work independently, with minimal supervision.
- Ability to respond appropriately to requests and inquiries.
- Ability to make sound decisions and effectively handle stressful situations in a professional manner.
- Ability to abide by all rules, regulations, policies, and procedures.
- Ability to safely perform all physical requirements of the job.
Experience, Education, Certifications & Licenses
EDUCATION & EXPERIENCE
- High School diploma or GED required.
- Associates degree in Business Administration or a related field is preferred.
- One year of demonstrated excellent customer service experience required (municipal environment preferred)
- One year of cash handling experience required.
CERTIFICATIONS & LICENSES
- Valid Texas Class C Driver’s License with a clean driving record
Salary : $20