What are the responsibilities and job description for the Electric Program Supervisor - Customer Service position at City of Redding?
Welcome to Redding Electric Utility!
At REU, we believe successful teams follow the "Humble, Hungry, and Smart" motto. As an organization, being "Humble" means valuing all our employees' contributions as we find the best ways to serve our community. Being "Hungry" means providing the best service possible and challenging ourselves to go above and beyond every day as we work to meet and exceed our goals. The ability to collaborate and adapt to the needs of our teams and community is a "Smart" way to garner results that positively impact our city. If you embrace these core values, you are encouraged to apply for a rewarding career with REU.
Our mission is simple: to improve public safety and provide reliable, cost-effective services for the people and businesses in Redding, California. Our employees are vital to our success as a publicly-owned utility in this mission.
We value the diverse range of skills and talents it takes to deliver excellent service to our community. We invest in and empower our employees through our commitment to continued professional development opportunities in a supportive and collaborative environment.
Please consider one of the great career opportunities available at REU!
- Provide supervision, coaching, evaluation, and training of assigned staff.
- Provide daily operational oversight to the collection of revenue for all City utilities. This includes daily oversight of the Division’s walk-in and call centers and back-office billing.
- Evaluate and oversee the use of existing technologies within the Division.
- Oversee the work involved in resolving customer concerns related to utility billing.
- Coordinate the work of assigned staff by establishing and implementing procedures for quality control and efficiency
- Knowledge of all aspects of operational oversight of the collection of revenue for services provided by the City Utilities and associated functions, including customer call and walk-in centers, and billing office within the Customer Services Division
- Knowledge of technology systems, solutions, and requirements
- Knowledge of report writing
- Knowledge of bid specifications preparation
- Ability to interact effectively with the public, customers, vendors, and other staff
- Ability to research, analyze and determine the most effective development environment and technology platform
- Ability to understand and fully leverage all staff and technology resources
- Ability to provide professional leadership and direction in all areas of assigned responsibility Ability to plan and implement business process/program solutions
Any combination of training, experience or education that provides the required knowledge, skills, and abilities is qualifying.
- Typical education would include a bachelor’s degree from an accredited college or university, or equivalent, in Business Administration, Public Administration, Finance, or a related field and three years of relevant supervisory experience; OR high school diploma or equivalent, and seven years of relevant experience in the operational and revenue related activities of the utility customer service industry, three years of which include supervisory experience.
- Must possess the appropriate California driver’s license, or the ability to acquire one within ten days of appointment.
You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application. Email correspondence may go to your spam or junk mail folder.
Examination Process: An oral board examination will be administered. This recruitment will be establishing an eligibility list that will be used to fill current and future vacancies.
- Positive past employment references
- Passing a city paid fingerprint criminal check (applicants 18 and older)
The City of Redding adheres to Cal/OSHA COVID-19 requirements.
AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER
Salary : $139,716 - $181,632
