What are the responsibilities and job description for the Customer Experience Representative position at City of Redmond, WA?
Salary : $19.36 - $27.11 Hourly
Location : Redmond, WA
Job Type : Supplemental, Variable
Job Number : 2500008
Department : Parks and Recreation
Division : PARKS-RECREATION
Opening Date : 12 / 05 / 2024
Closing Date : 1 / 19 / 2025 11 : 59 PM Pacific
JOIN REDMOND!
The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace and gaming to biomedical and innovation start-ups.
The City of Redmond Parks and Recreation Department is seeking a welcoming, positive, and responsive professional to join the Customer Experience team. The Customer Experience Representative is a forward-facing role with high customer interaction, responsible for supporting a consistent guest experience throughout all the Parks and Recreation center locations.
Hours : Variable. The position is limited to a maximum of 29 hours per week on average and no more than 1,040 hours per year.
- Specific roles may vary
Shifts available Monday-Saturday, 8am-9pm
Some shifts may have late rental hours to midnight
Sundays may be required when rentals occur
Locations : Work may be conducted at multiple City of Redmond centers including City Hall, Redmond Community and Senior Center, the Redmond Community Center at Marymoor Village, and the Old Fire House Teen Center.
ROLE & RESPONSIBILITIES
Processes registrations for classes, trips, special events
Manages cash drawer and point of service transactions, runs daily cash reports, balances drawer; processes refunds, transfers, credits as needed
Reviews policies / procedures with facility rental groups
Opens / closes facility per procedures; ensures renters exit on time and have completed clean-up per rental contracts
Assists with keeping facility common areas neat and organized; ensures rooms are set up according to daily standards
Provides support for site activities, events and / or rentals : helps to set up tables, chairs, AV equipment, and assists with take-down
Physical Demands
The following represent the physical demands that must be met to successfully perform the essential functions of this job :
Frequent communication with program participants, the public, rental customers, City employees
Night meetings required
Move items weighing up to 20 pounds on occasion
Noise level is moderately quiet
QUALIFICATIONS
Education and Experience :
One year in customer service, sales, reception, retail, or related experience
Successful passing of a required background check.
Licenses and Certifications :
Blood Pathogens Certification
Food Handlers Permit
Other
This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.
Please review the job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.
Selection Process
Top candidates will be contacted to participate in the next phase of selection process, which may include testing and / or an interview.
Note, the City may review existing application pools to fill this position or use this pool to fill future vacancies.
Offers of employment are conditional based on the candidate successfully passing both background and reference checks. Internal candidates are subject to passing a new background if the previous check was conducted more than six months ago.
Additionally, new hires relocating to the area are required to have Washington State residency within 30 days of their start date to comply payroll tax purposes.
BENEFITS
This is a non-benefitted position
This is a non-benefited position.
Please select your highest level of education.
How many years of customer service experience do you have?
Please provide an example of a time you went above and beyond with your customer service :
What are your compensation expectations for this role?
This role will require work on nights and weekends? Is this something you are willing to commit to?
Required Question
Salary : $19 - $27
