What are the responsibilities and job description for the Public Safety Telecommunicator - Entry position at City of Redmond, WA?
Salary : $79,860.00 - $97,152.00 Annually
Location : Redmond, WA
Job Type : Regular, Full-time
Job Number : 2400087
Department : Police
Division : POLICE
Opening Date : 06 / 26 / 2024
Closing Date : 2 / 8 / 2025 11 : 59 PM Pacific
JOIN REDMOND!
If you are interested in taking 911 calls, managing a public safety two-way radio system, and you are looking to join an amazing team, then the Redmond Police Department has an opportunity for you!
Our Public Safety Telecommunicators save lives. In this role, you are providing timely and accurate emergency communications services for Redmond Police and contract agencies. Dispatchers answer emergency and non-emergency phone lines and coordinate radio dispatch and response of police units.
Why work for the Redmond Police Department?
More than anything, our people make us great. Our people bring unique skills and qualities to the table, and we all embrace the values of integrity, accountability, and commitment to service. We also care about our jobs, the work we do for the community of Redmond, and for each other. In fact, we love working collaboratively to take our City to even greater heights.
That spirits creates a purpose-driven culture at Redmond Police that is the biggest reason why people not only choose to work for Redmond but also stay. Where some agencies experience high turnover in the communications departments, the average tenure of our staff is twelve years, with half our team having worked for us for more than ten years! That is in part due to our commitment to look out for one another and support our team, especially considering the nature of the work we do.
Finally, if those aren't already good reasons, then we'd like you to know that we offer a work-life friendly rotating schedule that ensures you will always have some weekends and weekdays off to rest, spend time with family and friends, or just have fun.
STEPS TO APPLY for Entry Level Candidates : New applicants are first required to apply at Applicants who have completed Public Safety Testing requirements, including Applicant Profile, Personal History Statement, and Physical Ability Test, then please click the "Apply" button to submit a City of Redmond application.
ROLE & RESPONSIBILITIES
- Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
- Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
- Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
- Continually updates information as it is received, enters computer and updates units as to new information or instructions including follow up and updated status of calls.
- Manage multiple calls at a time while prioritizing them for response.
A Public Safety Telecommunicator also requires :
Skill in :
Ability to :
Automatic Disqualifiers :
The City of Redmond Police Department will automatically disqualify any individual who has at any time :
Discretionary Disqualifiers :
The following disqualifiers may, upon review by the Redmond Police Department, make you ineligible to become a City of Redmond Emergency Communications Specialist.
Physical Demands
Work is performed primarily in an office environment. Majority of tasks are done while seated at a workstation for extended periods of time. Shift rotations occur to cover 24-hour days, seven days a week, weekends & holidays. Work mandated overtime hours as necessary. Frequent and repetitive use of telephone & radio communications equipment.
QUALIFICATIONS
Education and Experience :
Licenses and Certificates :
Other :
This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.
Please review the job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.
Selection Process :
BENEFITS
Our employees earn competitive wages and enjoy an exceptional benefits package that includes :
To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)
Please visit to learn about benefits at the City of Redmond
Benefit rates are subject to change without notice due to federal and state mandates and contractual changes as applicable.
Please select your highest level of education.
Have you completed your Public Safety Testing requirements on publicsafetytesting.com?
Do you have experience working as a telecommunicator / dispatcher in a police, fire, or emergency medical dispatch facility?
Please provide the name(s) of the 911, computer-aided dispatch programs you have experience working with :
Are you willing to work rotating shifts (day, swing, and graveyard) weekends and holidays?
Are you willing to work mandatory overtime assignments as required?
Why are you interested in being an Emergency Communications Dispatcher for City of Redmond?
Required Question
Salary : $79,860 - $97,152
