What are the responsibilities and job description for the Lead Systems Analyst position at City of Redmond?
JOIN REDMOND!
The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups.
We have an exciting opportunity for you to join our Business Solutions team within the Technology & Information Services (TIS) department as a Lead Systems Analyst with expertise in business applications. The Business Solutions team helps manage a portfolio of over 170 applications across all city functions and departments. This opportunity is for someone who has in-depth experience working with large-scale enterprise business applications such as ERP (Enterprise Resource Management), EAM (Enterprise Asset Management), HR systems (HRIS/HCM), and Permitting systems.
As a Lead Systems Analyst you will optimize business applications to meet departmental needs while enhancing system functionality, usability, and performance. In this role, you will provide daily support to application users and act as a liaison between the business and IT, ensuring technology solutions align with operational goals. Success in this position requires a strong blend of backend technical expertise and exceptional customer engagement skills to build trusted partnerships and deliver meaningful, user-centered solutions.
In addition to hands-on technical work, you will provide leadership to the team - setting direction, assigning tasks based on capacity, and ensuring timely execution. You’ll offer mentorship and technical guidance, troubleshoot complex issues, and work closely with our business partners and project managers on upgrades and system improvements. The Lead also contributes to onboarding, and developing technical talent while fostering a collaborative, high-performing team environment.
ROLE & RESPONSIBILITIES
As a Lead:
- Play a key role in onboarding, training, and mentoring technical personnel to build a high-performing team.
- Establish team goals and objectives that support organizational strategy.
- Manage resource capacity planning, track work allocation, and report on utilization.
- Delegate assignments and align work with team strengths and project priorities.
- Provide technical guidance and collaborate with the team to resolve complex issues.
- Oversee application updates, patches, and system modifications to ensure stability and performance.
- Serve as a key contact for business partners, facilitating coordination across teams.
As a Systems Analyst:
- Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements.
- Analyze, design, implement, and maintain vendor and in-house developed business applications, including ERP systems.
- Customize and administer enterprise systems using built-in low-code/no-code tools.
- Integrate business applications using data mapping techniques and various technologies.
- Design and maintain databases, end-user reports, and dashboards; perform ad-hoc data analysis.
- Optimize system performance, conduct troubleshooting, and implement root cause solutions.
- Develop training materials, documentation, and deliver end-user training.
- Manage vendor relationships, maintenance agreements, warranties, and escalations.
- Lead and support projects using established project management practices.
- Define and document technical standards, procedures, and best practices.
- Stay current on emerging technologies and make recommendations to improve business systems.
QUALIFICATIONS
Education and Experience
- High school diploma or equivalent; Bachelor's degree in computer information systems, business or related field preferred;
- 5 years experience in analyzing, designing, developing, procuring, testing and maintaining information systems
- 2 years project management experience
- Equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.
Licenses and certificates:
- Valid Washington State Driver's License and a driving record that meets city standards
Other
This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.
Please review the Lead Systems Analyst job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.
BENEFITS
Our employees earn competitive wages and enjoy an exceptional benefits package that includes:
- MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
- PRESCRIPTION DRUG INSURANCE - Included with each medical plan
- DENTAL INSURANCE - For employees and their eligible dependents
- VISION INSURANCE - For employees and their eligible dependents
- OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
- FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
- PAID VACATION & HOLIDAYS – with (13) paid holidays per year
- EMPLOYEE ASSISTANCE PROGRAM (EAP)
- RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
- Annual COLA adjustments
- Annual merit increases of up to 5%
To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)
