Guest Services- Recreations Centers

JOB SUMMARY:

Greet and assist patrons at one of Renton's communities and/or recreation facilities. Due to being highly visible to the public, this position requires a high degree of customer service. These positions will be located at Renton Community Center. We are filling three shifts with this posting:

Hourly Rates:

Guest Services 2: $23.00 per hour

Guest Services 3: $26.00 per hour

*Placement at the various Guest Services levels, is dependent on years of experience and qualifications.

SUPERVISION - Recreation Centers:

Reports To: Recreation Systems Technician, or Recreation Supervisor and/or Designee
Supervises: none

ESSENTIAL FUNCTIONS - Recreation Centers:

• Work at front counter welcoming customers, collecting money, processing
  registrations, scanning pass cards, handling membership sales, and booking the facility for rentals.
• Identify and assess customers' needs to achieve satisfaction.
• Answering the phone to provide general customer service.
• Understand, explain, and enforce facility rules.
• Setting up and taking down program equipment.
• Effective, professional, and respectful interactions with patrons and team members.
• Work as a team player.
• Be ready to work by scheduled start time.
• Understand and follow direction given.
• Maintain regular, reliable, and punctual attendance.
• Perform related duties as assigned.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

Guest Services 2:

• At least 18 years of age.
• 2 - 3 years of previous work, or volunteer, experience with cash handling
• Successful passing of a required background check.
• Employees 18 and over will be subject to a credit check.

Guest Services 3:

• At least 18 years of age, some positions may require at least 21 years of age.
• 3 years of previous work, or volunteer, experience related to cash handling.
• Successful passing of a required background check.
• Employees 18 and over will be subject to a credit check.

COMPETENCY REQUIREMENTS:

• Demonstrate knowledge of safety guidelines and practices.
• Ability to handle conflict and solve problems using tact, patience, and courtesy.
• Ability to navigate emergency situations.
• Work with diverse groups of people in a tactful, effective, and respectful manner.
• Establish and maintain effective working relationships with staff, the community and program participants.
• Follow instructions, both written and verbal.

PHYSICAL DEMANDS:

• Lift or move items weighing up to 50 pounds.
• Move throughout City facilities and buildings,
• Operate a computer and other office equipment.
• Communicate with City employees and residents.

WORK ENVIRONMENT:

• Work is indoors and outdoors in all weather conditions.
• Noise level is moderately loud.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.