Human Services Assistant - Economic Support & Independence

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About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program
  
  

Description

The City of Richmond Department of Social Services Division of Economic Support and Independence is seeking highly qualified candidates for the position of Human Services Assistant. Selected candidates will work in our Customer Care Center or within a benefits team to provide technical, administrative and customer service support to Benefit Programs Specialists and Self-Sufficiency Specialists assisting with the management of paperwork and processing applications for the purpose of determining eligibility for those who apply for benefits.

The position performs a variety of routine technical, administrative and customer service support functions related to the determination of eligibility of individuals and families for financial assistance, medical assistance, child care, VIEW, as well as SNAP (formerly known as Food Stamps) or other programs involving financial eligibility.

Duties include but are not limited to

• Greeting customers and assists in completing forms;
• Entering customer information on applicant forms;
• Screening and reviewing applications used to determine eligibility;
• Entering information into agency automated systems and generating reports as needed;
• Preparing case records and written recommendations pertaining to cases assigned;
• Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling;
• Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP;
• Assisting with registering and filing clearances through State benefits systems;
• Gathering report facts, reading and interpreting complex public assistance policies and regulations;
• Other related duties as assigned.
• City of Richmond Department of Social Services employees may be required to work during inclement weather and during declared emergencies.**
  
  

Qualifications, Special Certifications And Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and human services programs; Basic math; Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc.

Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures; Microsoft Office Suite (e.g. Word, Excel, and Outlook); Data entry; Gathering data and reporting data accurately; Excellent interpersonal, and oral/written communication; customer service; Basic mathematical computations.

Demonstrated ability to learn and effectively use human/social services systems and software programs; read, learn, and interpret policies and procedures; multi-task; exercise sound judgment.

Minimum Training And Experience

• High School Diploma or GED;
• 3 years of administrative support experience;
• 1 year in a human services environment preferred;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
  
  

LICENSING, CERTIFICATIONS, And/or OTHER SPECIAL REQUIREMENTS

• None required
  
  

Preferred Training And Experience

• Associate's Degree or above;
• Microsoft Office experience is preferred;
• Customer Service experience is a plus;
• Bilingual is a plus.
  
  

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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