Business Operations Supervisor, Senior

The Department of Public Utilities Customer Service Division is seeking an experienced and dynamic Business Operations Supervisor, Senior (Program & Operations Supervisor, Senior) to join our team. The successful candidate will supervise financial and administrative staff, be responsible for budget planning, contract and vendor management, support project, administrative and operational activities, coordinate recruitment activities, and other duties as assigned that drives accountability, responsiveness, and operational efficiency. 

The individual must be able to demonstrate professionalism through interactions with others and be reliable, personable, creative, technically savvy, and enjoy working in a fast-paced environment. The position requires someone who is capable of handling situations with finesse and calm, demonstrates sound judgment, has excellent writing, verbal communication, and organizational skills, and is proficient using Microsoft Office applications.

• Oversee the day-to-day administrative and business support functions across the Customer Service Division.

• Supervise and coach staff, conduct regular performance reviews, deliver formal evaluations, and provide timely performance-based feedback. 

• Oversee contract and vendor management including contract renewals, extensions, RFPs and similar proposals. Establish meeting cadence with vendors and business owners to ensure contractual obligations are met. 

• Prepares division budget, monitor expenses and ensure alignment with approved budget.

• Prepares and maintains organizational charts, division reports, and presentations.

• Conduct meetings with business leaders regarding budgetary needs and propose budget reallocations and adjustments when needed.

• Prepare and present budget reports and updates to senior managers and other stakeholders.

• Oversee employee engagement and recognition activities for the division. 

• Drafts correspondence for executive signature(s) pertaining to confidential matters and routine inquiries.

• Additional duties as assigned.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business or public administration, or field related to assignment
• Five years of journey-level professional experience in area related to assignment
• A Master's degree in business, public administration, or field directly related to assignment may be preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

 

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

 

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Accounting, budgeting, accounts payable/receivable
• Computer programs such as Microsoft Office Suite
• Cultural development
• Data analysis
• Data management
• Electronic databases and related software applications (such as RAPIDS financial system, EIS eXpress reporting/ GL Connect)
• Federal regulations pertaining to assigned area
• Laws and legal procedures related to focus area
• Evidence Based Programs
• Project management
• Rule Based Applications

 

Skills (some combination of the following):

• Communicating and coordinating with various internal and external departments
• Creating and implementing policies and procedures
• Gathering and interpreting data routinely
• Interpreting and applying federal regulations for programs
• Managing contracts, projects, data, and reports
• Overseeing daily accounting and procurement functions
• Overseeing the financial and operational aspects of programs of focus
• Understanding a program's intent and application
• Writing standard operating procedures
• Oral and written communication

 

Abilities (some combination of the following):

• Pay attention to detail
• Organize
• Set timetables, achieve milestone, track progress, and take corrective actions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Salary : $80,282 - $133,016