Business Systems Analyst - Telecom Billing Specialist

The City of Richmond is seeking a Telecom Billing and Recovery Specialist to join our team and oversee the billing processes for our telecommunications services. This role will analyze invoice data from our telecommunications service provers and use that data to calculate internal chargebacks and cost allocations. The ideal candidate will possess strong analytical skills, attention to detail, and proficiency in billing systems. Effective communication and collaboration with both employees and vendors are essential for success in this role.

To excel in this role, one needs robust analytical, communication, and project management skills. The position entails auditing hundreds of Telecom bills for contractual compliance, charge discrepancies, and budget forecasting. Moreover, the incumbent will oversee bill audits, pinpoint errors, manage disputes, and ensure overall billing accuracy 

• Analyze invoice data received from telecom suppliers to identify discrepancies, overcharges, or billing errors.
• Develop and maintain documentation of billing discrepancies and recovery activities for audit and reporting purposes.
• Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary.
• Utilize billing software and tools to process and reconcile telecom invoices accurately.
• Generate cost recovery (chargeback) data in timely and accurate fashion.
• Collaborate with our accounts payable and accounts receivable functions to gather necessary information for billing recovery processes.
• Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly.
• Identify opportunities for process improvements to streamline billing and recovery operations.
• Stay informed about industry regulations and best practices related to telecom billing and recovery processes.
• Provide support during audits and investigations related to billing recovery practices, maintaining compliance with regulatory requirements.
• Review and analyze complex telecom bills to ensure adherence to contracted rates
• Audit data invoices for past due balances, late fees, and unnecessary charges, coordinating research and dispute resolution.
• Work through appropriate contract, I/T and accounts payable process to resolve outstanding questions on charges and prepare invoices for approval and payment
• Assist with set up and maintenance of services, subscribers, vendors, vendor contracts, etc. in a cloud-based software system. Assist with user set up and removal from the Telecom software

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Previous experience in telecommunications billing and recovery.
• Proficiency in billing software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret and reconcile complex billing data accurately.
• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Effective communication skills, both written and verbal, with the ability to interact professionally with clients, vendors, and colleagues.
• Knowledge of telecom billing regulations and compliance requirements.
• Ability to work independently and collaboratively within a team environment.
• Problem-solving skills with a proactive approach to resolving billing discrepancies and recovery issues.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
• Prior experience in Calero/Pinnacle software (or similar Telecom software) would be an advantage
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions, hear, talk, finger, and see; frequently stand, reach, stoop, balance, and walk; and occasionally kneel, crouch, crawl, reach, and lift. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

* Internal use:  HR Generalist to review.

Salary : $70,122 - $109,963