Business Systems Analyst

The City of Richmond is looking for a qualified Business Systems Analyst to join our team. In this role, the successful candidate will collaborate with other team members to develop and implement technology-driven solutions aimed at enhancing business processes. Key responsibilities include defining business requirements, designing business systems, and analyzing business processes to identify the scope and impact of issues. The Business Systems Analyst will document process workflows, write project documents outlining strategies, resources, and timelines, and facilitate team meetings to ensure progress. Additionally, the incumbent will be tasked with identifying problems and proposing strategic solutions, whether they are technological, related to business processes, or staffing-related. The role also involves facilitating the implementation of business and technology solutions, including overseeing acceptance testing, and extracting data from systems to generate detailed reports and presentations.

Duties include, but are not limited to:

• Maintaining, managing, and updating databases and systems
• Managing or overseeing assigned projects such as project feasibility, timelines, scope, process efficiency, resources, etc.; developing, implementing, and monitoring processes as needed; training, supervising, and providing support as needed
• Analyzing data, making recommendations and creating reports from database or systems such as projects data, CIP, annual land book, etc.; deciding how to report the requested information; presenting information as needed
• Assisting customers and end-users as needed; performing troubleshooting and analyzing issues
• Managing information systems production and operations support needs
• Providing  information systems personnel with training to ensure successful cross training
• Analyzing, designing and assisting in the installation of informational systems
• Developing and maintaining production processing schedules
• Assisting with development, implementation, and maintenance of a comprehensive departmental information system
• Interpreting and implementing City policies and procedures relating to informational systems
• Evaluating alternative solutions and recommend efficient cost effective solutions and process improvement for business needs
• Working collaboratively to identify, assess and document business process, process flow, and desired end result
• Serving as the liaison between the City and outside personnel and vendors
• Creating and maintaining reports using multiple different platforms to achieve the most efficient solution for the end user need
• Supporting Analytics and generate accurate reporting to ensure data integrity
• Communicating report summaries in detail as needed to all levels of the organization.

• Considerable knowledge of financial reporting, payroll, information technology database, revenue reporting, etc. 

• Knowledgeable in the areas of hardware knowledge including basic computer setup; common computer programs such as Microsoft Office Suite; electronic databases and related software applications used in area of focus such as Oracle and RAPIDS financial software system, Adobe Acrobat, etc.; 

• process improvement and project management. 

SKILLS:

• Skilled in maintaining systems or databases; analyzing and interpreting data to identify current processes and deficiencies

•  Assisting customers and end-users as needed; and creating reports

•  Evaluating the processes and workflow within area of focus

• Ability to problem solve

• Prioritize workload for self and others

• Use discretion to make decisions related to projects such as standard operating procedures and implementing processes; and work to correct or improve inefficient processes within area of focus

• Bachelor's Degree in Information Technology, Accounting, Business or related field
• One year of business systems analysis experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

• None required

• Strong financial report management
• Strong critical and effective written and oral communication skills
• Strong Project Management and Process Improvement - such as Systems implementation and upgrade;
• Process improvement strategist (Lean Certification, Six Sigma. Etc.)
• Experience with multiple reporting platforms and ERPs.

Salary : $70,122 - $109,963