What are the responsibilities and job description for the Management Analyst, Associate - Elevator position at City of Richmond?
The City of Richmond Department of Planning & Development Review is seeking highly qualified candidates to fill the position of Management Analyst Associate - Elevator. The incumbent will be responsible for providing administrative support to the agency and customer service to internal and external customers. The typical essential duties of this role include providing customer service account support activities, handling both routine and advanced-level customer service inquiries, and performing data entry, preparing reports, spreadsheets, and other documentation, and other clerical and administrative duties as required.
Supervision Exercised/Received:
- Exercised: While this classification typically does not supervise other employees, individuals may assist the supervisor with supervision duties or act as lead workers.
- Received: This classification typically reports to a supervisor or manager.
- Note: Other reporting relationships may apply.
- Provide front line customer service support for the Bureau, including email and phone support.
- Support the Bureau Elevator Program, including account management, invoicing, issuing notices, researching customer inquiries, producing reports.
- Receives, collects, and enters data and other information in databases or related systems; compiles and analyzes data, reaches conclusions, and recommends proposals; summarizes and reports as necessary.
- Provides customer service account support activities such as investigating and researching account information and history; processing and adjusting customer accounts; performing billing and account reconciliation; clearing billing exceptions and correcting billing errors; following up on service orders; and processing refunds.
- Coordinates and manages programs and projects; prepares necessary forms and other documentation; performs necessary administrative duties related to programs.
- Provides routine and advanced-level customer service, handling basic and escalated inquiries. Assists customers, departments, and employees by providing information, handling requests, payment processing, and researching and responding to inquiries over the telephone, email, and in-person.
KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
- Knowledge of the Elevator Code
- Experience with municipal financial systems
- Understanding of municipal and building department processes
- Use of basic office environment equipment
- Knowledge of Personal Computers
- Experience with computer programs such as: Microsoft Office Suite, Permitting/Licensing Software
- General mathematical knowledge including arithmetic
- Accounting, bookkeeping, and other financial skills
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor's degree in business/public administration or a related field
- Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
PREFERRED QUALIFICATIONS:
- Knowledge of Building Codes
- Experience working in the public sector
- Bilingual a plus
NOTE:
The above class description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. The employee may perform other duties of a similar nature or level.
Salary : $46,342 - $84,656
