Ordinance Violation Specialist

Job Description

Job Description

Salary : $35,904.00 - $39,496.00

General Definition of Work

Performs intermediate administrative support work issuing permits and bus passes, maintaining records of all violation tickets, collecting payment, serving as office support, and related work as apparent or assigned. Work is performed under the moderate supervision of the City Clerk.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

Issues permits for off-street parking, handicap parking, residential parking, and monthly bus passes; prepares photo identification cards for seniors, disabled, and students; maintains databases for all permits and bus passes.

Greets visitors; answers telephone; receives inquiries, complaints, and service requests and resolves them within the framework of established policies and procedures or forwards them to appropriate party for disposition; assists the public with the completion of standardized forms or documents.

Receives and documents payments of all Richmond Ordinance Violation penalties.

Assists Deputy City clerk with archiving historic documents. Assumes limited duties of the Deputy Clerk in their absence.

Receives payment for Vehicle Identification Number inspections and Accident Reports and maintains database for both.

Receives applications and issues Alarm Permits and plots each in the Geographical Information System to assist first responders in locating a property in an emergency.

Provides information and referrals for state, county, and city departments, non-profit agencies, and organizations; conducts research in response to inquiries.

Maintains permit database; recaps receipt and interacts with the Department of Finance relative to the receipt of money.

Knowledge, Skills and Abilities

Working knowledge of standard office procedures and basic bookkeeping procedures; working knowledge of both Indiana and Richmond City Codes as they pertain to the operations of the Clerks Office and the policies and procedures governing parking operations of the City; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in customer service; ability to create and maintain accurate records and files; ability to prepare correspondence and detailed written reports as required; ability to provide public access to or maintain confidentiality of department information and records according to state requirements; ability to effectively communicate orally and in writing; ability to work alone and in a team environment, often under time pressure, and on several tasks at the same time; ability to establish and maintain effective working relationships with associates, attorneys, elected officials, department heads and management, other departments, and the general public.

Education and Experience

High School diploma or GED and minimal experience in clerical work in an office setting or equivalent combination of education and experience.

Physical Requirements

This work is sedentary and requires little to no exertion of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a quiet location (e.g. library, private offices).

Special Requirements

State of Indiana Notary Public certification upon hire.

Salary : $35,904 - $39,496