Protective Services Support Supervisor

The Protective Services Support Supervisor provides supervision to staff and to the youth at the detention center.  Incumbents provide services to juvenile detainees such as classification, supervision, and counseling, and assist in the management of a secure detention center. Incumbents also provide supervision, training, and technical assistance to detention center paraprofessional staff. Work may include: planning and implementing programs for detainees; ensuring that staff is fully trained on policies and procedures; overseeing the admission and release of detainees; maintaining logs and records; providing counseling for residents during detention, including formulating goals and objectives of treatment; serving as a liaison between the detention center and parents, lawyers, courts, probation officers, schools, and the general public; generating reports; and leading and attending staff meetings.

As assigned, incumbents supervise paraprofessional and support level staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

TYPICAL CLASS ESSENTIAL DUTIES: These duties are a representative sample; position assignments may vary.

• Supervises the planning and execution of programs and activities for the detained youth. Oversees procedure of admissions and release of youths to and from the center.
• Oversees the daily physical care of detained youth.
• Provides counseling to detained youth on a daily basis. Formulates treatment goals and ensures goals are executed.  Documents progress.
• Maintains log; records all activities occurring in the facilities; generates reports of daily operations for administration.
• Ensures staff are fully trained on policy and procedures in area of focus; leads and attends staff meeting to exchange information and ideas.

MINIMUM TRAINING AND EXPERIENCE:

• Associate's degree in human services, social work, criminal justice, business or related field
• Bachelor's degree is preferred
• Three years of experience, preferably in a secure detention environment
• An equivalent combination of training and experience (as approved by the department) may be used ot meet the minimum qualifications of the class

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• First aid certification is required within a time-frame established by the City after initial hire date
• CPR certification is required within a time-frame established by the City after initial hire date
• A valid Driver's License with a satisfactory driving record is required
• A valid Commonwealth of Virginia Driver's License within 30 days of hire is required

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
 

Knowledge (some combination of the following):

• Computer programs such as Microsoft Office Suite
• Electronic databases and related software applications
• Mental health training, including the different behavioral needs of detained youth
• Office equipment such as computers, phones, etc.
• Proper search procedures and protocols
• Security operations and protocols to maintain safety and order

Skills (some combination of the following):

• Applying mechanical restraints properly
• Communicating with various internal and external departments
• Deescalating adverse and potentially out of control situations
• Investigating internal and external complaints
• Enforcing policies and procedures such as via unannounced and regular visits in the housing units
• Ensuring certain youths with prior connections or concerns stay separated from one another
• Generating reports including daily operations for administration
• Mentoring, teaching, and acting as a role model for subordinates and juveniles
• Maintaining logs and records of all activities occurring in the facility
• Operating various devices such as walkie-talkies, phones, and modular systems to aide with safety and security
• Overseeing daily operations and ensuring the safety of detained juveniles, youth counselors, and visitors at the detention center
• Training staff on policy and procedures as it pertains to working with detainees
• Schedule management

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint.  The essential duties of this classification may require the ability to regularly balance, stand, walk, talk, hear, see, and perform repetitive motions; frequently feel, push and reach; and occasionally climb, stoop, kneel, crouch, crawl, pull, lift, finger, and grasp. The working conditions may contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Salary : $61,526 - $96,450