What are the responsibilities and job description for the Utility Billing Clerk position at City of Richmond?
General Definition of Work
Performs intermediate administrative support work entering customer payments, answering customer calls regarding accounts, processing bank deposits, non-sufficient funds checks, completing reports to bill customer accounts, and related work as apparent or assigned. Work is performed under the moderate supervision of the Utility Billing Manager.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Receives, processes, and enters customer payments and bank deposits; manages the automated clearing house process.
Processes all files of online payments.
Handles NSF payments from bank to customer.
Sends certified letters to collect past due balances; if not collected begins lien process to include letters, account documentation, tracking and filing of liens.
Tracks all swimming pool adjustments during summer times.
Assists the general public with inquires by phone, email, and in person; directs inquires to appropriate resource as needed; answers question regarding customer accounts.
Completes billing reports; calculates and bills customers for services performed.
Processes and enters sanitation operations data into state database.
Works closely with the Sewer Billing Administrative Assistants; provides coverage of duties as needed.
Knowledge, Skills and Abilities
General knowledge of utility billing terminology, methods, procedures and equipment; general knowledge of modern office machines and procedures; general knowledge of the procedures for billing and collecting utility fees; ability to operate various office machines and computer equipment with accuracy and speed; ability to meet and deal courteously with the public; ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with associates, supervisors, and the general public.
Education and Experience
High School diploma or GED and moderate experience assisting customers, processing customer accounts, or equivalent combination of education and experience.
Physical Requirements
This work is sedentary and requires little to no exertion of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Valid driver's license in the State of Indiana.
