What are the responsibilities and job description for the IT Manager 2025 - INTERNAL ONLY position at City of River Falls?
*INTERNAL ONLY
*Application deadline is February 14, 2025
The IT Manager oversees the City's technology infrastructure and systems, manages IT-related contracts, and recommends software, hardware, and new technology solutions. This role ensures employees have reliable, efficient, and cost-effective IT services. Responsibilities include providing end-user assistance, project management, and supervising IT Specialists.
The IT Manager is primarily responsible for the operation, maintenance, coordination, and management of the City’s IT infrastructure, including:- Internet connectivity
- City-wide software systems
- Mobile and wireless devices
- VoIP telephone systems
- Computers and workstations
- Security cameras and access control systems
- Network security
- Monitor and maintain workstations, networks, and associated equipment, diagnosing and resolving issues.
- Assign help desk tickets to IT Specialists and ensure timely resolution.
- Provide IT support to employees for hardware and software issues.
- Monitor and enhance network and data security; address breaches and recommend policies to mitigate risks.
- Manage active directory updates for employee onboarding and terminations.
- Deliver basic training and orientation for new staff.
- Stay informed on IT trends and advancements.
- Develop and document standard operating procedures.
- Serve as the primary contact for IT service contracts.
- Provide periodic reports on network usage and system performance.
- Administer and maintain City-issued cell phones, tablets, and access control systems.
- Install and maintain security camera networks and associated hardware.
- Develop, implement, and maintain IT policies and procedures.
- Occasionally perform hands-on tasks alongside IT Specialists.
- Manage and coordinate IT service and consulting contracts.
- Collaborate with City staff to ensure consistent technology planning across departments.
- Recommend budget allocations for City-wide technology purchases.
- Analyze, evaluate, and recommend new technology solutions.
- Identify cost-saving opportunities within IT operations and budgets.
- Provide recommendations on contract awards, equipment, and materials.
- Prepare and monitor the Technology Fund budget, plans, and goals.
- Interpret and analyze deviations in budgeted to actual expenses.
- Maintain data and information for financial reporting.
- Oversee purchasing and inventory management for City hardware, software, and licenses.
- Expertise in Microsoft Windows operating systems and Office products.
- Familiarity with CAT6 and fiber optic network cabling.
- Experience with Supervisory Control and Data Acquisition (SCADA) systems.
- Knowledge of VoIP telephone systems and software.
- Proficiency in server systems, VMware, network switches, and networking protocols.
- Familiarity with security camera systems, access control, and audio/video recording technologies.
- Effective verbal and written communication skills.
- Awareness of social media and its integration with IT systems.
Minimum
- Bachelor’s degree in computer science, information technology, or a related field.
- Two years of progressively responsible experience.
- A combination of education and experience may substitute for a bachelor’s degree.
- Valid driver’s license.
- Flexible schedule with availability for emergency IT calls 24/7.
Preferred
- Microsoft certification.
- Three years of supervisory experience.
WORKING CONDITIONS
The City of River Falls strives to provide an inclusive and supportive work environment.
The City of River Falls strives to provide an inclusive and supportive work environment.
Physical and Environmental Requirements:
- Work is primarily performed in a standard office environment.
- Frequent use of computer equipment with sitting and/or standing for extended periods.
- Mobility sufficient to navigate the office with ease.
- Occasional lifting, bending, stooping, and retrieving files/boxes up to 25 pounds.
- Operation of office equipment requiring repetitive finger/hand movements.
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Salary : $88,275 - $119,413
