Part-Time Library Assistant 1

This position is for 15 hours per week, with shifts varying based on the library’s needs. Shifts will be approximately 3 hours long and scheduled between 10:00 a.m. and 8:15 p.m. The position requires availability 5 days per week, including a rotating Saturday shift from 10am -2:15pm approximately once every six weeks.

This position is often the first point of contact for the library, providing patron assistance at the service desks. Performs a wide variety of library service activities, answering patron questions that relate to circulation, basic reference, basic adult and children’s readers’ advisory, basic technology assistance. This position hosts pre-panned programs and engages in some limited program planning under the supervision of a Librarian. Evening and weekend hours are required.

• Complies with established rules of operation, procedures and policies of the City of River Falls and River Falls Public Library
• Maintains confidentiality of information regarding patrons’ use of library materials, programs and services

• Creates and updates library accounts which involves data entry of patron records, and coding by residence for reimbursement by governing bodies outside of the City of River Falls 
• Performs routine library circulation procedures, using automated system, including checking items out, renewing items and placing holds
• Receives customer payments for billed or faxed items, applies payments to customer account, make change and issue receipts
• Reserves meeting rooms and equipment
• Circulates equipment, collect equipment deposits

• Provides information about library programs, services and resources

• Answers patron questions (including by phone and in-person)

• Answers a wide range of reference and directional questions
• Makes patrons aware of and helps them access the library’s physical and digital resources
• Helps patrons assess credibility of sources, particularly online
• Provides reader’s advisory

• Provides instruction on the functions of the online catalog, use of self-check machine, and item location to library patrons
• Assists patrons with library equipment (fax, copy, scan, print and wireless print)

• Answers general computer questions and assists with troubleshooting
• Helps patrons print email and open attachments from a variety of providers

• Assists with opening and closing procedures

• Plans programs under the supervision of a Librarian.
• Hosts programs

• Other tasks as assigned

• Establish and maintain working relationships with supervisors, co-workers, other City personnel as well as the public 
• Demonstrate strong teamwork skills 
• Accept and respond positively to coaching 
• Demonstrate friendly, courteous and cooperative behavior when interacting with both internal and external customers
• Strong communication skills. Speak and communicate clearly during personal interactions
• Demonstrate sensitivity and inclusivity to diverse patron populations
• Use patience and courtesy when interacting with patrons who may be angry or irrational
• Tactfully interact with the public in potentially sensitive situations 
• Manage multiple tasks with frequent interruptions
• General knowledge of library organization and workflow
• Must be familiar with library operations, policies and procedures
• Knowledge of reference interview 
• Knowledge of collections including physical material, electronic material and educational databases (databases that cover topics such as business, testing and education research, health, genealogy, government, legal questions, auto repair consumer reports and much more)
• Knowledge of evaluation tools to assess credibility of sources
• Knowledge of Reader’s Advisory tools
• Proficiency in Office 365 (Microsoft Word, Excel, and Outlook) 
• Operate office equipment including copier, scanner and fax machines, phones, and computers.
• Proficiency in library software (Sierra and MORE catalog)   
• Basic knowledge of the Automated Material Handling system

QUALIFICATIONS – EDUCATION/EXPERIENCE    Minimum

High School Diploma or equivalency One year of experience in a customer service-related field   Preferred Some post-secondary education Able to speak a foreign language   WORKING CONDITIONS  Work is performed in the Library which includes exposure to computer screens. Primary functions require: Sufficient physical ability and mobility to work in an office setting  On a frequent basis use hand, finger, handle, or feel objects, tools, or controls, and talk and hear On a frequent basis must be able to stand, walk, sit, talk and reach with hands and arms Occasionally lift, bend, stoop, kneel, crouch, crawl and lift and carry boxes weighing up to 25 pounds Operate office equipment requiring repetitive hand movement and fine motor coordination including use of a computer keyboard Stand and answer phone and in-person patron questions, use computer equipment on a continuous basis   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $16