What are the responsibilities and job description for the Projects and Services Division Manager position at City of Roanoke, Virginia?
Manages the strategic direction and day-to-day activities of the Projects and Services Division of the Department of Technology. Manages project management resources and oversees the technology service desk, which provides frontline support for various departments. Collaborates with department leaders to develop programs and projects. Manages the portfolio of programs and projects within the Information Technology department, ensuring alignment with strategic goals and objectives. Oversees the efficient and effective execution of projects, including monitoring and reporting on resources, budgets, and timelines. Assesses and mitigates risks for technology projects. Guides IT staff in adopting and implementing efficient project management practices.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position.SUMMARY
Manages the strategic direction and day-to-day activities of the Projects and Services Division of the Department of Technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Oversees the Information Technology (IT) project portfolio to meet organizational objectives.
Implements project management best practices, monitoring budgets, timelines, and risks associated with IT projects.
Promotes continuous service improvements and manages change control processes to ensure effective delivery of IT services.
Communicate strategies and plans to stakeholders and executive leadership.
Supervise teams, including Project Managers, Business Analysts, and Service Desk employees.
Oversee personnel by planning and assigning work, managing performance, addressing personnel issues, conducting performance evaluations, establishing training schedules, and handling hiring and disciplinary actions.
Sets priorities, develops project plans, and allocates project resources for approved projects.
Manage vendor relationships and agreements.
SUPERVISORY RESPONSIBILITIES
Supervises employees in the Projects and Services Division. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Reviews and monitors related performance measures and ensures that effective performance measures reflect effective services. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college or university in computer science or a related field supplemented by extensive professional experience in portfolio and project management; five to ten years related experience and/or training in project management, technical staff development, team building and staff supervision; or equivalent combination of education and experience is required. LANGUAGE SKILLS
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to inquiries or complaints orally and in writing. Ability to make effective presentations to management, public groups, and/or boards of directors. Ability to negotiate and resolve conflicts. Ability to communicate technical concepts to technical and non-technical audiences.
REASONING ABILITY
Ability to apply principles of logical or scientific thinking to a wide range of problems. Ability to interpret an extensive variety of technical information and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position.SUMMARY
Manages the strategic direction and day-to-day activities of the Projects and Services Division of the Department of Technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Oversees the Information Technology (IT) project portfolio to meet organizational objectives.
Implements project management best practices, monitoring budgets, timelines, and risks associated with IT projects.
Promotes continuous service improvements and manages change control processes to ensure effective delivery of IT services.
Communicate strategies and plans to stakeholders and executive leadership.
Supervise teams, including Project Managers, Business Analysts, and Service Desk employees.
Oversee personnel by planning and assigning work, managing performance, addressing personnel issues, conducting performance evaluations, establishing training schedules, and handling hiring and disciplinary actions.
Sets priorities, develops project plans, and allocates project resources for approved projects.
Manage vendor relationships and agreements.
SUPERVISORY RESPONSIBILITIES
Supervises employees in the Projects and Services Division. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Reviews and monitors related performance measures and ensures that effective performance measures reflect effective services. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college or university in computer science or a related field supplemented by extensive professional experience in portfolio and project management; five to ten years related experience and/or training in project management, technical staff development, team building and staff supervision; or equivalent combination of education and experience is required. LANGUAGE SKILLS
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to inquiries or complaints orally and in writing. Ability to make effective presentations to management, public groups, and/or boards of directors. Ability to negotiate and resolve conflicts. Ability to communicate technical concepts to technical and non-technical audiences.
REASONING ABILITY
Ability to apply principles of logical or scientific thinking to a wide range of problems. Ability to interpret an extensive variety of technical information and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
