What are the responsibilities and job description for the Animal Services Client Specialist position at City of Rochester, NY?
General Description
This is an administrative support position involving a high degree of public interface. The Animal Services Client Specialist responds to customer inquiries and concerns and provides assistance with animal placements, animal intakes, and animal reclaims in the Rochester Animal Services Shelter. Direct supervision is received from higher level Animal Services personnel. Employees may be required to work a variety of hours and shifts including weekends and holidays. Related work is performed as required.
This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.
A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See "http://www.cityofrochester.gov/article.aspx?id=8589935786" Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.
CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.
Typical Work Activities
- Provides quality in-person, telephone, and e-mail client services;
- Shares information with clients on program and services, pet care, and local animal-related ordinances;
- Conducts animal adoption counseling with an understanding of behavior assessments, medical history, and other materials that need to be covered with clients;
- Completes animal adoptions ensuring that all transaction paperwork and computer records are complete and accurate;
- Collects cash, checks, and credit card payments for shelter services, donations, and dog licensing;
- Operates a cash register, point-of-sale, or other records and financial management systems;
- Reconciles payments and daily reports by category and balances daily reports;
- Processes stray and relinquished animals, enters data in records management system, and completes related paperwork;
- Ensures that lost animal reports and opening/closing checklists are completed accurately;
- Processes and issues dog licenses for adopting, redeeming, and clinic clientele;
- Performs general office duties including but not limited to photocopying, scanning, faxing, filing, inventory, and ordering supplies;
- Solicits donations from clients, records donations in records management system, and assists with acknowledgements.
Minimum Qualifications
High school diploma or Equivalent, PLUS
- Three (3) years of general customer service and clerical experience which involved typing documents, data entry, filing, and public contact work, AND
- Six (6) months experience working at an animal shelter, animal hospital, animal boarding facility, or similar animal-related organization.
NOTE:
- The work experience (full-time or its part-time equivalent) in sections 1. and 2. may have been acquired concurrently or separately.
- Equivalent verifiable volunteer experience will be accepted in lieu of paid experience for Section 2. only if a start date, end date, and hours worked per week are included.
For full-time employees:
The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
For less-than full-time employees:
The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.
