What are the responsibilities and job description for the Library Technology Services Specialist/Bilingual (Spanish)- Open Competitive Exam position at City of Rochester, NY?
General Description
Typical Work Activities
Minimum Qualifications
1. Bachelor’s Degree* AND Two (2) years of full-time experience or its part-time equivalent in direct customer service, six (6) months of which involved assisting patrons in a technology setting. OR
2. Associate’s degree* AND Four (4) years of full-time experience or its part-time equivalent in direct customer service, one (1) year of which involved assisting patrons in a technology setting. OR
3. High School diploma* or Equivalency* AND Six (6) years of full-time experience or its part-time equivalent in direct customer service, two (2) years of which involved assisting patrons in a technology setting.
- Candidates who expect to receive this degree or diploma by August 1, 2025, may participate in the examination. If successful on the examination, you will not be certified for appointment until you have submitted proof of completion of the requirements to the City of Rochester Examination Administration Unit. Proof must be submitted no later than 2 (two) months after the completion of your degree or diploma; failure to do so will result in the removal of your name from this list.
Exam Information
Scopes/Subjects of Examination: A test designed to evaluate knowledge, skills, and/or abilities in the following areas.
Fundamentals of Working in a Library:
These questions are designed to evaluate the candidate's knowledge about the common terms and concepts used in various sections of a library (e.g. Circulation, Reference, Technical Processing, etc.); the procedures associated with shelving, storing, checking out and receiving library materials; and the proper methods of using equipment commonly found in a library and of handling, processing and storing library materials.
Name and Number Checking:
These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.
Customer Service:
These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice, and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.
Test Guide:
- The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available online at: https://www.cs.ny.gov/testing/testguides.cfm.
- The Central Library of Rochester and Monroe County MAY have exam-related material, as well as other branches. (i.e., CSEA Exam Preparation booklets)
For full-time employees:
The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
For less-than full-time employees:
The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.
