What are the responsibilities and job description for the Deputy Chief Information Officer position at City of Rockville?
The Deputy Chief Information Officer (DCIO) performs complex professional and administrative work under the direction of, and in concert with, the Chief Information Officer (CIO), and acts for the CIO in his/her absence. This position manages the operational plans and resources for Information Technology teams as assigned by the CIO and works with the CIO to define and implement the Information Technology Department’s vision, direction, and strategies. This position includes a particular focus on sustaining an efficient and responsive customer support function to meet the goals of the City's elected officials, and the operational mandates of the City Manager. This position requires managing rapid tactical response to issues with public safety and mission critical systems used for voice, data, networking, and citizen and staff communications and collaboration. The Deputy CIO will monitor the performance of IT vendors to ensure their work adheres to contracts and service agreements and is expected to establish working relationships with peers in other City departments, as well as in local and state agencies. The physical work is light, requiring considerable mental effort, efficient time management, and the ability to work well under pressure. ESSENTIAL JOB FUNCTIONAs directed by the CIO the Deputy plans, organizes, directs, leads, and participates in City-wide information and technology services including:
• Supervises, directs, and evaluates assigned staff. Develops and oversees employee work schedules to ensure adequate coverage and control; reviews, processes, and approves Kronos Timecards.
• Promotes collaboration between employees to ensure that teams remain informed of cross-departments events, demands, and activities.
• Assists with and completes employee performance appraisals.
• Acts as a liaison between employees and management, and trains staff in operations, policies, and procedures.
• Works with IT management to develop and maintain the IT strategy, service development and service report, IT roadmap, architectural principles, standards, policy, and solutions governance.
• Organizes, prioritizes, and assigns work; prioritizes and schedules work activities to meet objectives: ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Assists in directing the day-to-day operations of the Information Technology Department: assists in planning and directing department programs, services, resources, and staff; assists in developing and implementing policies, procedures and standards, best practices; ensures that operations comply with City policies and procedures.
• Monitors and evaluates department services and operations; makes recommendations regarding administrative, organizational, and operational needs; assists in developing and implementing short-term and long-term goals and objectives, that affect city-wide information system users; reviews technical standards, operating practices, and procedures; implements changes for improved operational efficiency; identifies strategic initiatives; develops operational work plans; and assigns projects to management staff. • Ensures adherence to all standards for the city's IT operations and activities: develops, plans, implements and manages long and short term strategic plans, goals and objectives for the investment strategy for information systems, such as software, hardware and services. Determines the appropriate model for delivering technical support from a variety of service divisions to a wide range of customer agencies.
• Assists in developing and administering the departmental budget: forecasts funding needs for staffing, equipment, materials, supplies, procurement and contracting while monitoring expenditures to ensure compliance with approved budget.
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate. Embraces changes within the organization and continuously searches for ways to improve management capabilities and IT operations.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including bid specifications, contracts, assessments and performance reports; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including technology plans and implementation plans; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records
• Communicates with senior staff, supervisors, other employees, clients, third party service contractors/vendors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Mentors and manages IT staff as assigned by the CIO, to include identifying training needs, opportunities for growth, and incorporating feedback from experienced staff members in improving service delivery.
• Works with the CIO in creating strategic plans and budgets for the acquisition and deployment of technology.
• Manages, monitors, and advises the CIO on the IT budget, hardware and software acquisition and inventory, and vendor performance.
• Ensures work efforts achieve the outcome specified within the IT strategy, including appropriate strategic and life cycle management plans.
• Prepares and directs the preparation of reports to identify long range strategic issues relevant to departmental goals.
• Participates in steering committees by assisting in the development of citywide IT agendas and policies, development of IT strategic plans, and prioritization of major projects, programs and initiatives.
• Establishes credibility and working collaboratively with other City departments to enhance service delivery to citizens and staff.
• Networks with peers in adjacent municipalities, and county and state governments, to leverage technology for Rockville citizens.
• Performs the duties of and acts for the Chief Information Officer in his or her absence.
• Performs a variety of other duties as required.Graduation from an accredited college or university with a bachelor’s degree in computer science, Information Technology Systems, Business Administration or a directly related field plus five years of information technology experience of which three years is in a supervisory role related to the responsibilities of the position or an equivalent combination of education, training and experience.
DESIRABLE EXPERIENCE:
• Comprehensive knowledge of best practices and trends in information technology.
• Excellent communication skills including the ability to present complex technical concepts in a clear and understandable manner.
• Consistently display a professional and positive behavior, and willingly accept constructive criticism and be respectful of others.
• Principles of resource, change, and asset management.
PHYSICAL DEMANDS
The work is light work, which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm
• Handling: Picking, holding, or otherwise working, primarily with the whole hand
• Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Visual Acuity 4: Have visual acuity to operate motor vehicles and/or heavy equipment.
• Visual Acuity 5: Have close visual acuity to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. WORK ENVIRONMENT This job is performed in a dynamic environment that requires one to be sensitive to change and responsive to changing goals, priorities, and needs.
• Supervises, directs, and evaluates assigned staff. Develops and oversees employee work schedules to ensure adequate coverage and control; reviews, processes, and approves Kronos Timecards.
• Promotes collaboration between employees to ensure that teams remain informed of cross-departments events, demands, and activities.
• Assists with and completes employee performance appraisals.
• Acts as a liaison between employees and management, and trains staff in operations, policies, and procedures.
• Works with IT management to develop and maintain the IT strategy, service development and service report, IT roadmap, architectural principles, standards, policy, and solutions governance.
• Organizes, prioritizes, and assigns work; prioritizes and schedules work activities to meet objectives: ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Assists in directing the day-to-day operations of the Information Technology Department: assists in planning and directing department programs, services, resources, and staff; assists in developing and implementing policies, procedures and standards, best practices; ensures that operations comply with City policies and procedures.
• Monitors and evaluates department services and operations; makes recommendations regarding administrative, organizational, and operational needs; assists in developing and implementing short-term and long-term goals and objectives, that affect city-wide information system users; reviews technical standards, operating practices, and procedures; implements changes for improved operational efficiency; identifies strategic initiatives; develops operational work plans; and assigns projects to management staff. • Ensures adherence to all standards for the city's IT operations and activities: develops, plans, implements and manages long and short term strategic plans, goals and objectives for the investment strategy for information systems, such as software, hardware and services. Determines the appropriate model for delivering technical support from a variety of service divisions to a wide range of customer agencies.
• Assists in developing and administering the departmental budget: forecasts funding needs for staffing, equipment, materials, supplies, procurement and contracting while monitoring expenditures to ensure compliance with approved budget.
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate. Embraces changes within the organization and continuously searches for ways to improve management capabilities and IT operations.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including bid specifications, contracts, assessments and performance reports; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including technology plans and implementation plans; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records
• Communicates with senior staff, supervisors, other employees, clients, third party service contractors/vendors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Mentors and manages IT staff as assigned by the CIO, to include identifying training needs, opportunities for growth, and incorporating feedback from experienced staff members in improving service delivery.
• Works with the CIO in creating strategic plans and budgets for the acquisition and deployment of technology.
• Manages, monitors, and advises the CIO on the IT budget, hardware and software acquisition and inventory, and vendor performance.
• Ensures work efforts achieve the outcome specified within the IT strategy, including appropriate strategic and life cycle management plans.
• Prepares and directs the preparation of reports to identify long range strategic issues relevant to departmental goals.
• Participates in steering committees by assisting in the development of citywide IT agendas and policies, development of IT strategic plans, and prioritization of major projects, programs and initiatives.
• Establishes credibility and working collaboratively with other City departments to enhance service delivery to citizens and staff.
• Networks with peers in adjacent municipalities, and county and state governments, to leverage technology for Rockville citizens.
• Performs the duties of and acts for the Chief Information Officer in his or her absence.
• Performs a variety of other duties as required.Graduation from an accredited college or university with a bachelor’s degree in computer science, Information Technology Systems, Business Administration or a directly related field plus five years of information technology experience of which three years is in a supervisory role related to the responsibilities of the position or an equivalent combination of education, training and experience.
DESIRABLE EXPERIENCE:
- Extensive experience in supervising technical teams in addition to managing, developing, and motivating staff, conducting performance reviews, coaching and mentoring direct reporting structure.
- Demonstrated experience in developing effective partnerships with other departments, assessing needs, providing resources and managing goals and priorities. The ability to collaborate with stakeholders to understand expectations and make decisions that produce high-quality results.
- Successfully organize, assist and oversee budget activities, city technology planning, vendor/contract agreements and departmental policies and procedures. Adept at prioritizing and effectively monitoring multiple projects with various scopes, complexity and risk simultaneously, while also providing insight to senior leadership both from a project status and financial perspective.
- Ability to leverage experience in understanding compliance with federal, state and local requirements and/or standards.
• Comprehensive knowledge of best practices and trends in information technology.
• Excellent communication skills including the ability to present complex technical concepts in a clear and understandable manner.
• Consistently display a professional and positive behavior, and willingly accept constructive criticism and be respectful of others.
• Principles of resource, change, and asset management.
PHYSICAL DEMANDS
The work is light work, which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm
• Handling: Picking, holding, or otherwise working, primarily with the whole hand
• Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Visual Acuity 4: Have visual acuity to operate motor vehicles and/or heavy equipment.
• Visual Acuity 5: Have close visual acuity to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. WORK ENVIRONMENT This job is performed in a dynamic environment that requires one to be sensitive to change and responsive to changing goals, priorities, and needs.
Salary : $126,368 - $208,508
