COLLECTIONS TECHNICIAN I

• Provides in-person customer service to delinquent customers.
• Researches and resolves routine problems with delinquent accounts.
• Explains collections policies and regulations to customers.
• Composes and prepares correspondence, memos, and other routine documents.
• Appropriately refers unusual and complex inquires and issues to supervisor.
• Performs liaison duties with third party collection agency to ensure money is received, payments are made and any problems are resolved
• Generates and prepares reports in utility system to process balance transfers between utility accounts.
• Provide contact reports for all outbound delinquent collection efforts. Ensure customer contact is properly documented, and appropriate understanding is acknowledged.
• Review, research and analyze accounts for monetary activity and accuracy prior to disconnects.
• Assist with daily credit and collection processes to enhance collection results. Maintain accurate records of collection activity and record daily volume to establish workload indicators. 
• Routinely submit those files online for inclusion in the utility match exchange service focusing on regional collection of outstanding debt.
• Review and document DSOP payments from biweekly reports, prepare and return tax certificate requests, process return mail, prepare delinquent notices and statements for mail distribution.
• Point of contact for skip tracing and research on accounts.
• Ensure all arrangements are kept current; notifying collections staff when debt has been paid; assist with research of new applicants to ensure no outstanding balances. 
• Investigate reports and documents for each debt or bill.
• Monitors delinquent accounts by printing account balance report, checking and documenting report for penalties, outstanding service orders and arrangements.
• Process payments, deposit adjustments and transfers in a timely manner; Process difficult and/or complex transactions considered above routine processing.
• Performs other related duties as assigned

• High school diploma or equivalent.
• One (1) years’ experience in a related field of work.
• Or an equivalent combination of education and experience.  

• None

• Knowledge of collection techniques (e.g., skip tracing).
• Knowledge of credit and collection laws and policies.
• Knowledge of customer service procedures.
• Skill in analyzing problems and identifying solutions.
• Skill in preparing clear, accurate reports and other correspondence.
• Skill in establishing cooperative and productive working relationships with internal and external customers.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in interpersonal relations.
• Skill in oral and written communication at a level expected in a business environment.
• Skill in setting priorities for timely and efficiently completing tasks.
• Skill in Microsoft Office products (Excel/Word) and electronic mail systems.
• Ability to read, write and perform mathematical calculations. 
• Ability to manage speaking with non-complaint individuals.

• None

• The work is sedentary work which requires sitting prolonged periods. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Required close visual acuity to perform activities like viewing a computer terminal, extensive reading.

• The work is typically performed in an office.

Salary : $21 - $31