Customer Service Representative

The City of Saint Paul Public Works Department is hiring an individual to perform skilled support work to assist, direct, and respond to internal and external customers.

Here's what you can expect to do:

• Communicate with residents to assist with recycling, garbage, and reuse service and information requests. Inquiries are primarily received by phone, email, and online.
• Utilize customer service software to respond to requests and communicate with other department/office staff and City-contracted service providers.
• Utilize strong verbal and written communication skills to understand requests, provide information, resolve problems, enter data, and refer residents to appropriate resources and service providers to fully address customer needs. 
• For more information and essential functions, see our job description.

Information Specific to this Position: 
This vacancy is located at 60 W Sycamore St, Saint Paul working Monday – Friday 8:00am – 4:30pm. A hybrid schedule of up to two days per week working remotely is available after an introductory period.

Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. 

The eligible list created from this assessment will also be used to fill Customer Service Representative positions as they become available in various departments within the City.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Four years of office support experience, including two years of customer service experience assisting the public in resolving problems.

Note: Two years of post-high school education can be substituted for up to two years of customer service experience. 

1. Submit a City of Saint Paul online application by the closing date.
2. Upload or submit the following document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.) 
   • A resume (optional)

First time applying online? Read our How to Apply Online Guide.

Need technical support? For help with the online application, please call 1-855-524-5627.

Assessment: Qualifications Rating

The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.

GENERAL INFORMATION:

Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered. 

Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.  

Pre-Employment Screening: This position may require a drug test and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.

Human Resources Contact Information:
Danni Smith at 651-266-6566
Email: danni.smith@stpaul.gov

The City of Saint Paul encourages individuals to apply for positions regardless of criminal history. 

Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA community, and individuals with disabilities are strongly encouraged to apply.

Salary : $46,966 - $65,666