What are the responsibilities and job description for the Customer Service Representative position at City of Saint Paul?
About The Position
The City of Saint Paul Public Works Department is hiring an individual to perform skilled support work to assist, direct, and respond to internal and external customers.
Here's What You Can Expect To Do
This vacancy is located at 60 W Sycamore St, Saint Paul working Monday – Friday 8:00am – 4:30pm. A hybrid schedule of up to two days per week working remotely is available after an introductory period.
Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.
The eligible list created from this assessment will also be used to fill Customer Service Representative positions as they become available in various departments within the City.
Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.
Position Requirements
Four years of office support experience, including two years of customer service experience assisting the public in resolving problems.
Note: Two years of post-high school education can be substituted for up to two years of customer service experience.
How to Apply
Need technical support? For help with the online application, please call 1-855-524-5627.
Learn more about our Hiring Process
Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.
General Information
Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered.
Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Pre-Employment Screening: This position may require a drug test and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.
Human Resources Contact Information
Danni Smith at 651-266-6566
Email: danni.smith@stpaul.gov
The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.
Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.
Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA community, and individuals with disabilities are strongly encouraged to apply.
The City of Saint Paul offers a competitive benefits package for permanent, certified positions. Temporary positions are not eligible for benefits.
Benefits vary with each position and the collective bargaining agreement. Benefits may include:
City Paid Benefits
01
The thorough completion of the supplemental questions is very important in the screening and assessment processes. Therefore, a lack of detail and explanation in the supplemental questions and in your application, may result in failure or disqualification for this position. In addition, documentation of work experience referred to in the supplemental questions must be included in the application. Your education, training, and experience are subject to verification. I understand that giving false information, failure to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification from this position.
Which of the following represents your highest level of completed education?
Which BEST describes your level of office support work experience?
Which BEST describes your level of experience assisting the public to include the resolution of problems or concerns as a primary responsibility?
Indicate in which of the following business sectors you have customer service experience in. Check all that apply.
If you chose "other" in the previous question, please indicate in what other business sector(s) you have customer service experience.
07
Indicate which of the following customer service-related tasks you have experience performing. Check all that apply.
If you chose "other" in the previous question, indicate what other customer service related tasks you have experience performing.
09
Indicate which of the following computer software applications you are proficient in. Check all that apply.
If you chose "other" in the previous question, please indicate what other computer software application(s) you have experience.
11
I want to be considered for the following positions: (Check all that apply)
LANGUAGES: Check all languages you speak, read, or write fluently. Candidates may be tested on the language selected prior to hire. If you are not fluent in a language other than English, select "NA."
LANGUAGES: If you selected "Other non-English language" in the previous question, please indicate what language(s) you speak, read, or write fluently below.
14
RECRUITMENT: How did you first find your way to our website to apply for this position? (check all that apply)
RECRUITMENT: If not indicated above, please specify where you heard about the position (e.g., specific organization/website name, City of Saint Paul employee name).
16
I am currently a Right Track Worker or have been employed by the City of Saint Paul as a Right Track Worker in the past.
The City of Saint Paul Public Works Department is hiring an individual to perform skilled support work to assist, direct, and respond to internal and external customers.
Here's What You Can Expect To Do
- Communicate with residents to assist with recycling, garbage, and reuse service and information requests. Inquiries are primarily received by phone, email, and online.
- Utilize customer service software to respond to requests and communicate with other department/office staff and City-contracted service providers.
- Utilize strong verbal and written communication skills to understand requests, provide information, resolve problems, enter data, and refer residents to appropriate resources and service providers to fully address customer needs.
- For more information and essential functions, see our job description.
This vacancy is located at 60 W Sycamore St, Saint Paul working Monday – Friday 8:00am – 4:30pm. A hybrid schedule of up to two days per week working remotely is available after an introductory period.
Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.
The eligible list created from this assessment will also be used to fill Customer Service Representative positions as they become available in various departments within the City.
Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.
Position Requirements
Four years of office support experience, including two years of customer service experience assisting the public in resolving problems.
Note: Two years of post-high school education can be substituted for up to two years of customer service experience.
How to Apply
- Submit a City of Saint Paul online application by the closing date.
- Upload or submit the following document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
- A resume (optional)
Need technical support? For help with the online application, please call 1-855-524-5627.
Learn more about our Hiring Process
Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.
General Information
Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered.
Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Pre-Employment Screening: This position may require a drug test and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.
Human Resources Contact Information
Danni Smith at 651-266-6566
Email: danni.smith@stpaul.gov
The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.
Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.
Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA community, and individuals with disabilities are strongly encouraged to apply.
The City of Saint Paul offers a competitive benefits package for permanent, certified positions. Temporary positions are not eligible for benefits.
Benefits vary with each position and the collective bargaining agreement. Benefits may include:
City Paid Benefits
- Health Insurance
- Vacation/Holidays
- Sick Leave
- Life Insurance
- Subsidized Metro Bus Pass
- Deferred Compensation
- Retirement Program
- Dental
- Flexible Spending Accounts
- Disability Insurance
- Accidental Death and Dismemberment Insurance
- Long Term Care Insurance
01
The thorough completion of the supplemental questions is very important in the screening and assessment processes. Therefore, a lack of detail and explanation in the supplemental questions and in your application, may result in failure or disqualification for this position. In addition, documentation of work experience referred to in the supplemental questions must be included in the application. Your education, training, and experience are subject to verification. I understand that giving false information, failure to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification from this position.
- Yes
Which of the following represents your highest level of completed education?
- High School diploma or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- None
Which BEST describes your level of office support work experience?
- Less than one year
- One year but less than two years
- Two years but less than three years
- Three years but less than four years
- Four years or more
- None of the above
Which BEST describes your level of experience assisting the public to include the resolution of problems or concerns as a primary responsibility?
- Less than one year
- One year but less than two years
- Two years or more
- None of the above
Indicate in which of the following business sectors you have customer service experience in. Check all that apply.
- Banking
- Call Center
- Government Agency
- Retail
- Other
- None of the above
If you chose "other" in the previous question, please indicate in what other business sector(s) you have customer service experience.
07
Indicate which of the following customer service-related tasks you have experience performing. Check all that apply.
- Handling complaints and helping customers resolve issues
- Answering questions, understanding requests, and providing information over the phone
- Discussing billing and payments
- Reviewing or making changes to customer accounts
- Helping customers with service problems and other department related service issues
- Other
- None of the above
If you chose "other" in the previous question, indicate what other customer service related tasks you have experience performing.
09
Indicate which of the following computer software applications you are proficient in. Check all that apply.
- Google Docs
- Outlook
- Excel
- Word
- Microsoft 365
- Customer Information Systems
- Other
- None of the above
If you chose "other" in the previous question, please indicate what other computer software application(s) you have experience.
11
I want to be considered for the following positions: (Check all that apply)
- Full-time
- Part-time
LANGUAGES: Check all languages you speak, read, or write fluently. Candidates may be tested on the language selected prior to hire. If you are not fluent in a language other than English, select "NA."
- Amharic
- Arabic
- Cambodian
- Hmong or Laotian
- Oromo
- Sign Language
- Somali
- Skaw, Pwo, or other Karen language
- Spanish
- Vietnamese
- Other
- NA
LANGUAGES: If you selected "Other non-English language" in the previous question, please indicate what language(s) you speak, read, or write fluently below.
14
RECRUITMENT: How did you first find your way to our website to apply for this position? (check all that apply)
- City of Saint Paul website
- City of Saint Paul employee
- City of Saint Paul job interest card
- City of Saint Paul walk-in
- City of Saint Paul Posted! newsletter
- City of Saint Paul Gov.Delivery notifications
- Friend or family member
- League of Minnesota Cities website
- Governmentjobs.com website
- X (formerly known as Twitter)
- Indeed.com website
- ZipRecruiter
- Pollen website
- MinnesotaWorks.net
- College or University
- Community organization
- Job fair
- Professional association
- Saint Paul Elevate Session
- People of Color Career Fair
- Other
RECRUITMENT: If not indicated above, please specify where you heard about the position (e.g., specific organization/website name, City of Saint Paul employee name).
16
I am currently a Right Track Worker or have been employed by the City of Saint Paul as a Right Track Worker in the past.
- Yes
- No
- Required Question
