What are the responsibilities and job description for the Public Works Communications Dispatcher position at City of Salem, Oregon?
Job Summary
Make an impact:
You will be a critical part of the daily functions of the Public Works Department by interacting with and bringing together the public, internal departments, local jurisdictions, outside agencies, 911 call center, and local fire/police responders. Information is received and transmitted through various platforms including telephone, radio, in person, email and fax.
Public Works plans, constructs, and maintains the City’s infrastructure including roadways and lanes; parks and recreation activities; and water, stormwater, and wastewater utility services. The Public Works Dispatch Communications Center is a 24-hour, 365-day operation that receives and responds to emergency and non-emergency service requests for public infrastructure-related issues.
Learn and grow:
Establish a stable and impactful career with the City of Salem! Learn about services provided by Public Works and how to prioritize the most urgent customer calls. Grow your customer service skills by ensuring a quality customer experience by accurately gathering information and relaying the details to the right service group.
What you will do:
- Obtain and record information
- Initiate responsive actions to alarm notifications and service requests
- Dispatch appropriate equipment and personnel for response
- Maintain radio/phone contact with crews in the field
- Coordinate with emergency and other public/private agencies
- Manage a variety of records including call logs for service
- Operate multiple telecommunications and information systems including computer aided dispatch (CAD), call center telephone system, radio consoles, and alarm/camera/security monitoring computers and equipment
- Monitor a variety of radio frequencies which may result in the transmission of requests to other agencies.
Position Schedule
Work schedules include day, swing, and graveyard shifts to meet the operational needs of a 24-hour, 365-day operation. The PW Communications Dispatcher must be willing and able to work a variety of shifts including overtime as needed. Scheduled shifts are bid on by seniority.
What can we offer you for all your hard work?
- Medical, dental, and vision coverage for you and your family.
- Paid vacation and sick time in accordance with City policies.
- Competitive pay.
- Employer-paid PERS contribution of 6%.
- Opportunity for voluntary pre-tax contributions to a 457b account.
- Health care and dependent care flexible spending accounts.
- Voluntary long-term care.
- Employee wellness program.
- Employee assistance program.
- Employee health clinic.
- The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.
What are the minimum qualifications?
- Must pass the pre-employment background check.
- High School Diploma or GED, and coursework in business technology or a related field that include two (2) years experience in general clerical, reception, 24-hour call center, dispatch, or other related area involving public contact or customer service, or any combination of experience and training that demonstrate possession of knowledge, skills, and abilities as listed, and ability to perform the essential functions.
- Some positions may require possession of a valid Oregon Driver license or Class C Driver license and meet the City of Salem’s driving standards.
Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.
What you will bring along:
- High degree of judgement and responsibility for call/data management, follow up, dispatching work crews, and coordinating with emergency personnel and other agencies.
About us:
Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the City of Salem website.
The City of Salem organization has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City of Salem employs roughly 1,350 talented and dedicated staff members and works collaboratively with five labor unions.
The Public Works Department values employees and their professional development.? If you are someone that takes pride in collaborating on innovative ideas, proactively responding to community needs, and being a good environmental and financial steward, we look forward to meeting you! The Public Works Department promotes a healthy work life balance, while maintaining the utmost dedication to the health, safety, and welfare of our community, including our team!?
The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.
Where can I find out more about the position?
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.
Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today
For benefits information, please, go to:
https://www.cityofsalem.net/government/jobs/employment-information/afscme-general-service-employee-benefits
Salary : $25 - $30
