Telephone Reporting Specialist

Salem Police Department is looking for a Telephone Reporting Specialist to receive and process a high volume of non-emergency, community member generated crime reports that do not require the dispatching of a police officer. The position is responsible for the intake, research, and reporting of information through multiple data sources and systems (L.E.D.S/N.C.I.C, and Mark43), in person contact with the public, and the handling, processing, and packaging, of evidence in accordance with department directives and state guidelines.

The preferred candidate will demonstrate excellent customer service, communication, and organizational skills, be able to work with the public in-person in often tense or highly emotional situations, ensure confidentiality, and produce a high volume of reports that are complete, accurate, grammatically correct, timely, and factual in all cases. This position works in a high-volume unit that operates mainly dayshift hours, possibly some swing shift hours, in a police department that is operational 24-hours a day, 7 days a week.

Learn and grow:
Bring your desire to learn, attend law enforcement training, opportunity for growth within the City of Salem.
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What can we offer you for all your hard work?

• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness program.
• Employee assistance program.
• Employee health clinic.
• Free secure parking.
• Free use of on-site workout facility.
• The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.

What are the minimum qualifications?

• Candidates must pass a pre-employment drug test, a pre-employment police background check, and must pass a criminal background check necessary to obtain Law Enforcement Data System (LEDS) certification within 60 days of hire, become Criminal Justice Information Services (CJIS) compliant (clearance must be maintained throughout employment without any lapses).
• 40 wpm with 90% accuracy typing certification.
• Applicants must be able to work dayshift and possibly swing shift hours, with rotating shifts every three months from weekdays to weekends, including some holidays; and be available for occasional call-in service as staffing needs mandate.
• High School degree or G.E.D., (additional coursework or training in criminal justice is highly desirable), and two years of experience in performing high volume, multi-line call environment.

What are the preferred Qualifications?

• Bilingual skills preferred. Candidates may qualify for a 5% bilingual incentive pay.

About us:
The City of Salem is the second largest City in the State of Oregon. Located in the lush Willamette Valley, Salem is the capital city of Oregon with a population over 170,000. Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west. Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.
A full-service City, Salem has eight primary departments:
Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Urban Development. Several departments also have functional divisions within their department. The City has five labor unions and employs roughly 1,350 talented and dedicated staff members.

The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.

Where can I find out more about the position?

How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.

Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

You may subscribe for automatic notification of job openings at the City of Salem through the Job Interest Cards – sign up today!