Utility Billing Analyst- Team Lead

Calling all compassionate team players with a drive for a genuine customer service to apply! Come join our Public Works Utility Customer Care Team as a Utility Billing Analyst- Team Lead! If you have a passion for helping people, are a skilled problem solver, and a collaborative team player, we would love to hear from you!

Learn and grow:
Build leadership skills working with a diverse team supporting over 58,000 utility accounts. Grow your network as you connect with other City professionals, outside organizations, and local service agencies. Learn multiple systems and techniques to grow your knowledge.

What you will do:
Analyze customer account information and provide guidance and solutions. Provide customer care and support for over 57,000 community-wide customer accounts on the phone (in a call-center environment), in person, and in writing. Lead your team by assigning and reviewing work, handling escalated customer calls, managing the billing and collection processes, performing simple to complex financial adjustments, maintaining the integrity of customer-related information, generating utility bills and notices, processing financial transactions, maintaining City assets by requesting inspections and investigations, and resolving customer utility-related issues.
What can we offer you for all your hard work?

• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness program.
• Employee assistance program.
• Employee health clinic.
• Position schedule is Monday through Friday, 8:00am to 5:00pm.

The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.

What are the minimum qualifications?

• Must pass the pre-employment background check.
• High School diploma or G.E.D., supplemented by trade or professional training technical training or course work in a closely related field in the area of specialty, and four (4) years of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems; or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.

Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.

About us:
Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the City of Salem website.

The Public Works Department values employees and their professional development.? If you are someone that takes pride in collaborating on innovative ideas, proactively responding to community needs, and being a good environmental and financial steward, we look forward to meeting you! The Public Works Department promotes a healthy work life balance, while maintaining the utmost dedication to the health, safety, and welfare of our community, including our team!

Where can I find out more about the position?

How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.

Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today!

THIS ANNOUNCEMENT IS NOT AN IMPLIED CONTRACT AND MAY BE MODIFIED OR REVOKED WITHOUT NOTICE