What are the responsibilities and job description for the Utility Billing Specialist position at CITY OF SALEM TECHNOLOGY SYSTEMS - CITY OF SALEM?
Performs intermediate technical work processing and verifying utility billing data, preparing and mailing utility bills, processing customer service requests and billings, preparing and maintaining appropriate records and files, preparing reports, and related work as apparent or assigned. Work is performed under the limited supervision of the Account Services Supervisor.
Essential Functions
- Prepares monthly utility billings; ensures accounts and meter information has been set up correctly for customer billing; mails bills in a timely manner.
- Reviews and verifies routes; processes hand held and mobile collection devices and runs reports.
- Sets up new customer records and enters initial readings.
- Enters final readings and processes final bills.
- Prepares and sends past due and disconnection notices; maintains disconnection and delinquent account lists; keeps alert to unusual circumstances; follows up on delinquent accounts as needed.
- Calculates adjustments for customer accounts.
- Receives, receipts, and posts payments.
- Conducts billing audits and analyzes data; enters and verifies work orders for installation, disconnects, meter changes, rate changes, etc.; prepares work orders for re-reads.
- Performs customer service duties such as answering customer complaints and requests; composes routine customer correspondence.
- Other duties as assigned.
