Community Connections Hotline Specialist

Job Summary

Under general supervision, is responsible for assisting in the implementation, coordination, and continuous review of various community service programs. Working conditions are primarily inside an office environment with occasional exposure to hazardous materials, bodily fluids, infectious diseases and unfavorable fumes, vapors and odors. May exercise functional and technical supervision over assigned staff.

Work Location
Claude Black Community Center; 2805 E. Commerce St. San Antonio, TX (78203)

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

Essential Job Functions

• Acts as liaison between local agencies concerned with the functions and operations of the program.
• Interprets program guidelines, and other policies and procedures for operating agencies.
• May conduct periodic visits to outside agencies and department programs and prepares reports of observations on the quality of services and program management.
• Receives, reviews, coordinates, and replies to correspondence submitted by operating agencies.
• Participates with agencies and department programs in recognizing operational problems; assists in making required adjustments; and promotes program innovation.
• May assign, evaluate, and monitor completion of tasks.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's Degree from an accredited college or university.
• Two (2) years of increasingly responsible experience in social service or related experience.
• Valid Class 'C' Texas Driver's License.

• Bilingual in English and Spanish.
• Call Center experience.
• Knowledge of community service programs as well as homeless service organizations.
• Light case management experience.
• Exercise excellent customer service skills

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of community service programs.
• Knowledge of social work and management practices.
• Knowledge of principles and practices of supervision, training, and personnel management.
• Knowledge of the community and its needs.
• Ability to make initial determination of services needed by clients and make proper referrals.
• Ability to organize and prioritize assignments.
• Ability to document clearly and concisely pertinent information.
• Ability to communicate clearly and effectively.
• Ability to assign and schedule subordinate staff.
• Ability to train and counsel subordinate staff.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.