Investigations Supervisor (Animal Care Supervisor)

Under general direction, is responsible for planning, coordinating, and scheduling within the assigned division. Trains and oversees assigned employees.  Uses independent judgement to work with the public, coworkers, and subordinates.  Working conditions are in an office environment with frequent visits to outdoor sites and exposure to temperature variations, infectious diseases, and hostile animals.  Exercises direct supervision over assigned staff.

Work Location
Animal Care Services; 4710 State HWY 151 San Antonio, TX (78227)

Work Hours
7:00 a.m. - 5:30 p.m.
Shifts are subject to rotation.  Hours will vary to include but not limited to Days, Nights, Holidays and Weekends.

• Plans, prioritizes and assigns daily work schedule of subordinates and coordinates personnel utilization with staff.
• Supervises, trains, and evaluates assigned staff members.
• Collects and prepares data for reports and presentations.
• Makes presentations to community groups and organizations.
• Monitors and coordinates division budget.
• Reviews reports from staff, assists on difficult cases, and assures proper follow-up action is taken.
• Prescribes forms and techniques to be used in assigned division.
• Recommends and assists in the development and implementation of department and division policies, including animal ordinance.
• Reviews and evaluates operations and procedures and recommends improvements.
• Develops and maintains positive communications and working relationships with City Departments, outside organizations, and law enforcement personnel.
• Conducts State certified training for internal and external Animal Control agencies including informational training for City departments.
• May lift and carry animals weighing up to 50 pounds to secure in cages or place on examination tables, and may assist with team lifts for animals weighing over 50 pounds.
• Performs related duties and fulfills responsibilities as required.

Field:

• Consults with citizens and proper authorities regarding enforcement or refusal to comply with animal codes.
• Investigates complaints from citizens about stray animals, vicious animals, and animal cruelty. Testifies in court when required
• Issues citations on animal code violations.
• Monitors radio dispatch calls.
• Conducts new-hire classroom and field training for Animal Care Officers.
• May perform field tranquilization on ill, injured, or dangerous domestic animals or wildlife.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of experience in a field related to animal control, to include one (1) year of experience as a supervisor or lead worker.
• Valid Class "C" Texas Driver's License.
• Must possess the Texas Department of State Health Services Basic Animal Control Officer Certification or obtain within six (6) months of employment.
• Must maintain continuing Education Credits of thirty (30) hours over each three (3) year period.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of principles and practices of supervision, training, and personnel management.
• Knowledge of procedures for issuing and processing a City citation.
• Knowledge of safe work practices and procedures for dealing with vicious or rabid animals.
• Knowledge of pertinent Federal, State, and local laws, ordinances, and regulations.
• Knowledge of methods, practices, and techniques of animal control.
• Knowledge of investigative techniques.
• Knowledge of principles and practices related to confrontation control and crisis intervention.
• Skill in utilizing basic office equipment.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to communicate clearly and effectively.
• Ability to handle animals under all types of situations and conditions.
• Ability to respond to inquiries, complaints and requests for services in a fair, tactful and firm manner.
• Ability to provide training to assigned staff on safety procedures and methods.
• Ability to adhere to disease management and safety protocols.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Salary : $27 - $33