IT Product Analyst II (UX)

Under general supervision, is responsible for helping business partners implement technology solutions by determining the requirements of a product, project, or program. Provides general analytical support across products and the entire organization. Exercises functional supervision over assigned staff.

Work Location
100 W Houston Street (City Towner), San Antonio, Texas 78205

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

• Aligns technology solutions with business strategies across a product group or platform comprised of complex business processes.
• Works with client departments to analyze, identify, and capture business problems and then design and determine acceptable solutions.
• Participates in complex planning efforts and assists in translating business requirements into functionality and features across a product group or platform.
• Provides business partners with an accurate and view of challenges to end-user buy-in and then designs and monitors change management activities. .
• Communicates business needs of the client department to the technical product team.
• Coaches and may review and edit communications of more junior analysts.
• May identify opportunities for business-led delivery.
• May educate Engineers on a project or product's context, and effectively collaborate with geographically distributed teams.
• May oversee projects.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's degree from an accredited college or university.
• Four (4) years of relevant technical and business work experience.
  
  

Preferred Qualifications

• Experience leading agile efforts.
• Bachelor’s degree in HCD (Human-Centered Design), HCI (Human-computer interaction), Information Sciences, Communication, Psychology or related subjects Or a combination of education and experience that demonstrates a thorough understanding of contemporary user-centered design, methodologies, quantitative and qualitative research, problem definition, ideation, interaction design documentation, and user testing.
• Human Factors International Certified Usability Analyst or equivalent.
• Facilitate effective, inclusive, and actionable conversations and share data with cross-functional teams and stakeholders.
• Creating user personas, user journey maps, usability tests, surveys/questionnaires, mockups, prototypes, wireframes, interaction diagrams, and other common methods. Provides actionable insight based on the data.
• Audit and review of user experience, usability and accessibility.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of agile processes, tools, and frameworks.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Skill in coaching others on new technology.
• Skill in obtaining requirements and performing testing.
• Skill in interpersonal communications.
• Skill in using data visualization techniques and tools.
• Skill in fundamental analytical and conceptual thinking.
• Skill in technical writing.
• Ability to conduct research.
• Ability to perform all the essential functions of the position, with or without accommodations.
• Ability to work in an office environment.

Salary : $70,667 - $106,000