What are the responsibilities and job description for the IT Technician I (Full-Time) position at City of San Jacinto?
JOB
Recruitment is open until filled; initial screening on 4/17/2025IT Technician salary: $26.8653 - $36.0020/hour ($55,879.82 - $74,884.16/year)4/10 work schedule (Mon - Thur) 7:00 am - 6:00 pmSummary/ObjectiveThe City of San Jacinto is seeking a customer centric, technically skilled, team player with excellent interpersonal skills to fill the position of Information Technician I. Under direction of the Chief Innovation Officer (CIO) this entry-level position is responsible for providing technical support, installation, and maintenance of software, hardware, and network applications or processes. Incumbents will prepare and track help desk related request as well as assist in hardware and software research, acquisition, ordering, and inventory. Performance expectations include the application of acquired job skills and procedural knowledge to troubleshoot and resolve technical issues of moderate scope and complexity. The work requires customer service skills as frequent contact with end users and coordination of multiple concurrent activities is an essential job duty.
EXAMPLE OF DUTIES
Essential Job FunctionsUnder general supervision and direction from the CIO, this position configures, installs, maintains, and repairs the hardware, operating system, software and associated peripheral equipment associated with workstations, servers, mobile devices, printers and VoIP telephone equipment; works on projects assigned by the Manager of Information Services supporting technology implementations; assesses user training needs and trains users in effective use of applications as appropriate; makes recommendations regarding hardware and software acquisitions; provides audio/visual support for meetings; and performs other duties as required. Responds to, evaluates, and resolves requests for support from end users experiencing issues with hardware, software, networking, VoIP or other computer related technologies.Perform the helpdesk function, including answering phone calls, creating tickets, onsite and remote desktop support, and follow-up on outstanding requests.Diagnose and documents issues, perform remedial actions to correct, recommend solutions, and/or contact appropriate resource for additional assistance. Install and configure end user workstations including operating system, applications, hardware, and peripheral components such as monitors, keyboards, printers and VoIP phones. Installs, maintains, and repairs printers, copiers, and scanners, addressing both hardware and software issues.Maintains and documents hardware and software inventory. Answers questions on the use of hardware and software applications; trains users on security, software and hardware usages and basic computer navigation via instruction and documentation. Participates in testing and evaluating hardware and software products; researches vendors; prepares and tracks paperwork related to the purchase of hardware and software.Under general supervision, assist with development of operations procedures.Organize and maintain various IT files, hardware, and software inventories.As directed, assist in the operation the City’s Geographic Information Systems (GIS).Performs other duties as assigned.Other Job Related Duties Performs related duties or responsibilities as assigned.
SUPPLEMENTAL INFORMATION
Physical DemandsMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; the ability to operate a motor vehicle and to visit other City locations. This classification primarily works indoors and requires movement between work areas. Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach, crawl, push and pull when installing and repairing computers and various other equipment. Positions in this classification occasionally lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds. Employees may push wheeled carts loaded with materials or equipment weighing up to and occasionally more than one-hundred (100) pounds.Supervisory Responsibility This position has no supervisory responsibilities.Expected Hours of Work/Work Schedule Monday – Thursday 7:00 AM – 6:00 PM (4x10 work week). Occasional evening and weekend work may be required as job duties demand.Travel Some local travel is expected for this position.
Recruitment is open until filled; initial screening on 4/17/2025IT Technician salary: $26.8653 - $36.0020/hour ($55,879.82 - $74,884.16/year)4/10 work schedule (Mon - Thur) 7:00 am - 6:00 pmSummary/ObjectiveThe City of San Jacinto is seeking a customer centric, technically skilled, team player with excellent interpersonal skills to fill the position of Information Technician I. Under direction of the Chief Innovation Officer (CIO) this entry-level position is responsible for providing technical support, installation, and maintenance of software, hardware, and network applications or processes. Incumbents will prepare and track help desk related request as well as assist in hardware and software research, acquisition, ordering, and inventory. Performance expectations include the application of acquired job skills and procedural knowledge to troubleshoot and resolve technical issues of moderate scope and complexity. The work requires customer service skills as frequent contact with end users and coordination of multiple concurrent activities is an essential job duty.
EXAMPLE OF DUTIES
Essential Job FunctionsUnder general supervision and direction from the CIO, this position configures, installs, maintains, and repairs the hardware, operating system, software and associated peripheral equipment associated with workstations, servers, mobile devices, printers and VoIP telephone equipment; works on projects assigned by the Manager of Information Services supporting technology implementations; assesses user training needs and trains users in effective use of applications as appropriate; makes recommendations regarding hardware and software acquisitions; provides audio/visual support for meetings; and performs other duties as required. Responds to, evaluates, and resolves requests for support from end users experiencing issues with hardware, software, networking, VoIP or other computer related technologies.Perform the helpdesk function, including answering phone calls, creating tickets, onsite and remote desktop support, and follow-up on outstanding requests.Diagnose and documents issues, perform remedial actions to correct, recommend solutions, and/or contact appropriate resource for additional assistance. Install and configure end user workstations including operating system, applications, hardware, and peripheral components such as monitors, keyboards, printers and VoIP phones. Installs, maintains, and repairs printers, copiers, and scanners, addressing both hardware and software issues.Maintains and documents hardware and software inventory. Answers questions on the use of hardware and software applications; trains users on security, software and hardware usages and basic computer navigation via instruction and documentation. Participates in testing and evaluating hardware and software products; researches vendors; prepares and tracks paperwork related to the purchase of hardware and software.Under general supervision, assist with development of operations procedures.Organize and maintain various IT files, hardware, and software inventories.As directed, assist in the operation the City’s Geographic Information Systems (GIS).Performs other duties as assigned.Other Job Related Duties Performs related duties or responsibilities as assigned.
SUPPLEMENTAL INFORMATION
Physical DemandsMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; the ability to operate a motor vehicle and to visit other City locations. This classification primarily works indoors and requires movement between work areas. Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach, crawl, push and pull when installing and repairing computers and various other equipment. Positions in this classification occasionally lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds. Employees may push wheeled carts loaded with materials or equipment weighing up to and occasionally more than one-hundred (100) pounds.Supervisory Responsibility This position has no supervisory responsibilities.Expected Hours of Work/Work Schedule Monday – Thursday 7:00 AM – 6:00 PM (4x10 work week). Occasional evening and weekend work may be required as job duties demand.Travel Some local travel is expected for this position.
Salary : $55,880 - $74,884
