What are the responsibilities and job description for the Supervisor, Animal Services Operations position at City of San Jose, CA?
Salary : $103,761.84 - $126,388.08 Annually
Location : San Jose Metropolitan Area
Job Type : Full-Time
Job Number : 202300871
Department : Public Works
Opening Date : 12 / 20 / 2024
Closing Date : 2 / 10 / 2025 11 : 59 PM Pacific
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.
About the Department
The City of San José is one of the nation's best-managed cities and one of the top ten cities in which to live, work, and do business. The employees of the City have embraced the following values : Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department (PWD) is seeking an individual whose values align with the values of the City's employees. The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services.
Animal Care & Services (ACS) division works to fulfill a mission to provide a welcoming and humane place for animals and those who care for them; to protect, educate and serve the public; to develop programs that improve the lives of people and animals; and to create opportunities for our community and supporters to help us succeed. The division runs the City's Animal Care Center at 2750 Monterey Road, San José, CA. In October 2024, the Center celebrated 20 years helping pets in need in the San Francisco Bay Area's South Bay. This is a critical time for ACS and the City's Animal Care Center to incorporate important recommendations and implementations addressing matters central to upholding the division's mission statement.
Read more about ACS history, operations and data & statistics on our website : https : / / www.sanjoseca.gov / your-government / departments-offices / animal-care-services / about-us
Position Duties
San Jose Animal Care Services, a division in the Public Works Department is currently seeking to fill one (1) Supervisor, Animal Services Operations vacancy.
Salary range for this classification is : $103,761.84 - $126,388.08
This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.
The Animal Services Operations Supervisor position is a critical role which supervises a wide variety of Animal Services operational activities, assignments will be either both in the field or in the shelter. The role assigns, monitors and evaluates Animal Services Staff engaged in operation and maintenance of shelter facilities and equipment, animal control and animal care activities, dispatch duties, and enforcement of state laws, and city ordinances pertaining to the restraint, licensing, vaccination, impoundment, care and quarantine of animals.
Key responsibilities include, but are not limited to :
- Plans and supervises a wide variety of Animal Services operations activities, including domestic animal intake, kenneling, feeding, cleaning of stray and owner surrendered animals; conducts adoptions, works with rescue and foster groups, and related shelter activities
- Recruits, hires, monitors, and evaluates Animal Services shelter staff engaged in the above animal shelter activities
- Assists in the development and implementation of animal shelter related policies and procedures
- Is fluent in Chameleon or similar shelter enterprise software system
- Collaborates with the public, animal rescue groups, and other animal control agencies to increase the live release rate and foster partnerships
- Prepares reports and analyses of shelter operations, population, outcome results, and monthly tracking to internal and external customers
- Skilled in the handling, care, and behavior evaluations of animals
- Supervises the public spay / neuter clinic operations and staffing
- Supervises shelter coordinator positions
- Works closely with the Field Captain, Veterinarians, and Business Manager on shelter operations
This position may be required to work weekends, holidays, nights, rotating shifts, and respond to emergency animal services assignments during off-duty hours.
The ideal candidate will possess a high level of professionalism, excellent customer service skills, and a supreme work ethic. This position requires excellent judgement, initiative, perseverance, integrity, organizational skills, flexibility, and written and verbal communication skills.
Minimum Qualifications
Education and Experience
An Associate of Arts degree in a related field and four (4) years of experience performing animal control duties in a public animal control program, including two years of supervisory experience.
Acceptable Substitution
Work experience in a municipal animal shelter may be substituted for the education requirement on a year for year basis.
Required Licensing
Form 700 requirement
This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office.
Other Qualifications
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.
Selection Process :
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays / responses.? Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Janie Saetern at janie.saetern@sanjoseca.gov.
Additional Information :
Employment Eligibility : Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications / transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays / responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.
Please note that applications are currently not accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.
The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's for detailed information on coverage, cost, and dependent coverage.
For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services You will be able to view information based on different Sworn / Federated job classification.
In additional to the benefits above, there is an to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
This position requires a State of California Driver's License. Please select the applicable option that best describes your driver's license, or your ability to possess a valid driver's license.
What is the highest level of education you have completed?
If you have an Associate of Arts Degree or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.
How many years of experience do you have performing animal control duties in a public animal control program?
Out of the experience in the above question, how many years of supervisory experience do you have?
An acceptable education substitution for the Animal Services Operations Supervisor position is experience in a municipal animal shelter. Please describe your experience in the area listed above.
This position may require a valid Euthanasia Certification. Please select the applicable option that best describes your ability to obtain one.
This position may require successful completion of P.C. 832 (Level 1). Please select the applicable option that best describes your ability to complete.
Describe how your experience and background have prepared you to supervise and operate a large municipal shelter services unit that includes (provide a brief example of your experience with each) : - Intake - Euthanasia - Adoptions - Return to owner - Behavior evaluations - Rescue relationships - Sensitive customer service issues
Do you have experience with developing and implementing policies or procedures? If yes, list and briefly describe the types of policies / procedures that you have been involved with.
Please describe five (5) characteristics critical to running animal shelter operations and your leadership philosophy or example of a situation where you have demonstrated effective leadership skills.
Describe your approach for communication with diverse groups and organizations, which often have competing interests and different agendas. Provide an example from your experience where you successfully built consensus or resolved differences in opinion regarding policies or initiatives.
From the options below, please select which best describes your experience in using a database system such as Chameleon database management system.
From the options below, please select your level of proficiency using the Microsoft Office (MS Office) products. Please select all that apply. (Computer Skills)
Required Question
Salary : $103,762 - $126,388
