What are the responsibilities and job description for the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position at City of San Jose?
The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.
As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with approximately 7,000 employees serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.
The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.
The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly for the public good.
Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is located in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.
At the City of San José, we promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.
The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on…
This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City’s strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives.
Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule – working remotely and onsite is subject to change.
Salary Information: The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
Salary Range including the 5% non-pensionable increase:
License or Certificates:
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise– The ideal candidate must possess a combination of the following knowledge and experience:
Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.
Project Management – Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives.
Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Multi-Tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov.
As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with approximately 7,000 employees serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.
The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.
The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly for the public good.
Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is located in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.
At the City of San José, we promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.
NOTE – The application review will be on Friday, January 9, 2025. If you would like your application to be included in this round of review, please submit it by 11:59 p.m. (PST) on Thursday, January 8, 2025. Candidates who pass the application review round will be invited to interviews tentatively the week of January 21, 2025.
The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on…
This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City’s strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives.
Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule – working remotely and onsite is subject to change.
Salary Information: The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
Salary Range including the 5% non-pensionable increase:
- Enterprise Information Technology Engineer I: $121,583.28 – $147,944.16 annually
- Enterprise Information Technology Engineer II: $128,812.32 – $156,942.24 annually
- EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field.
- EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field.
- EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.
- EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.
License or Certificates:
- EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City.
- EITE II: Possession and maintenance of a current (non-expired) industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise– The ideal candidate must possess a combination of the following knowledge and experience:
- Ability to understand the complexities of enterprise infrastructure and how to leverage technologies for citywide benefits.
- Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting, and administering current technologies such as:
- Layer 2 switching (VLAN) e.g. Spanning Tree;
- Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP);
- Network design and optimization;
- Enterprise Wi-Fi and wireless broadband;
- Quality of Service (QOS);
- Application load-balancing;
- Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS);
- Software-Defined Networking (SDN) configuration and management; and/or,
- VMWare networking; NSX-T or NSX-V
- Ability to write and run scripts (e.g., Powershell, Python, etc.) is highly desirable
Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.
Project Management – Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives.
Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Multi-Tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov.
Salary : $121,583 - $156,942
