Security Services Supervisor - Public Works

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.   

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating, and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, and partnering with the community, and providing an excellent environment in which to work.

Salary range for this classification is $98,782.32 - $120,382.08 annually. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience. 

The Public Works Department is seeking a Security Services Supervisor to support the Facilities Division. As a Security Services Supervisor, you will also need to have excellent customer service skills and be able to work in a dynamic, fast-paced environment. This position is fully on-site from Monday through Friday; remote work is not available.

The City of San Jose City Hall security team encompasses a variety of security officers who have a host of responsibilities, primarily protecting and assuring the safety of City Hall employees and the City Hall buildings and campus.

Typical duties including but not limited to: 

• Organizes and manages a comprehensive public assembly facilities security program.
• Analyzes existing security procedures, programs, and plans, and recommends action to improve overall security operations.
• Directs the supervision of security staff in providing response, assistance, and information to the public, patrons, clients, and users of the Convention and Culture Facilities.
• Directs the supervision of security staff in handling disturbance problems, and enforcing safety requirements and emergency procedures.
• May assist in the recovery of lost or missing materials, general surveillance, loss prevention, and investigation of illegal acts committed within the facilities perimeter and requests emergency assistance from Public Safety Departments when needed.
• Prepares a variety of reports and memoranda regarding security services, procedures, and actions.
• Conducts Division staff meetings.
• Orders supplies and equipment necessary for security services.
• Makes the recommendation regarding important personnel actions such as selection, hiring, training, discipline and other matters.
• Maintains and coordinates effective working relationships with internal staff, the City's Public Safety Departments, other City Staff, and other public and private agencies.
• Performs other related duties as assigned.

Education: Completion of two (2) years of undergraduate coursework from an accredited college or university in law enforcement, business administration or public administration.

Experience: Four (4) years of experience in security or law enforcement including two (2) years of supervision.

Certifications: Possession of a valid driver's license authorizing operation of a motor vehicle in California.

Form 700 requirement

This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Political Skill - In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

Technology Use/Management - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Supervision- Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Planning - Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process: 

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.  Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Charmaine Guerrero at charmaine.guerrero@sanjoseca.gov.

Salary : $98,782 - $120,382