What are the responsibilities and job description for the Utilities Support Specialist position at City of San Marcos, Texas?
JOB SUMMARY
GENERAL DESCRIPTION OF POSITION
Monitors and tracks requests for new utility services. Serves as primary contact for Utility Billing for all public services related issues affecting customer accounts. Maintains departmental records, files, and databases; conducts routine purchasing and accounting tasks; provides customer service to the public; and performs other related duties.
ESSENTIAL FUNCTIONS AND DECISION MAKING
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides customer service and assistance to the public
- Receives and processes customer service calls and walk-ins; initiates work orders
- Supports field crews with meter information and address locations as needed
- Processes various types of applications and/or program registrations
- Reviews, updates and maintains customer account information
- Participates in plan review of new SMTX Utilities projects
- Updates work order management system with new meter installations and meter change outs.
- Performs a variety of duties in support of departmental operations:
- Receives and maintains meter information in utility billing system inventory; sets meters to new service accounts; activates new utility services.
- Responds to various types of inquiries regarding departmental operations, services, policies, and procedures.
- Assists in building and maintaining current standard operating procedure manual.
- Provides support to assigned personnel
- Creates and/or prepares correspondence, forms, files, labels, and/or other types of documentation; performs data entry to meet daily and weekly deadlines
- Copies, faxes, files, and/or scans documents.
- Updates and maintains departmental records, files, databases, and/or spreadsheets.
- Verify GIS information and verify meter data.
- Assists in a variety of routine purchasing and accounting tasks:
- Coordinates the purchase of departmental supplies; monitors and maintains supply inventories.
- Prepares purchase requisitions and check requests.
- Reconciles P-card statements and/or assigned accounts.
- Processes vendor invoices for payment.
- Maintains financial records for area of assignment.
- Review and submit new tap estimates to customer and verify payment.
- Coordinate with Planning and Permitting on meter setting, ensure completion of Certificate of Occupancy.
- Schedule maintenance of commercial meters.
- Miscellaneous:
- Monitors and maintains office equipment; stocks paper and toner.
- Attends meetings, training sessions, and/or workshops.
- Performs other routine and/or specialized duties relative to area of assignment as required.
- Outage Management System responsibilities including training new dispatch staff, monitoring call manager and Dispatch maps as assigned.
- Must be available to work on-call as needed to service after hour customer requests, dispatch appropriate crews to any outage.
- Perform any other related duties as required or assigned.
DECISION MAKING
- Must be able to make efficient assignments to field staff and effective decisions during high volume or high-pressure situations.
- Must maintain strict confidentiality in regard to customer accounts and information.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)
MINIMUM REQUIREMENTS
- High School Diploma or equivalent is required.
- Two (2) years administrative support/customer service experience is required.
- Excellent verbal and written communication skills is a must.
- Depending on area of assignment, a valid Texas Driver's License with an acceptable driving record.
CORE COMPETENCIES AND PHYSICAL DEMANDS
JOB DIMENSIONS
- Must be able to read/prepare correspondence, reports, and other departmental documentation.
- Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, contractors, vendors, suppliers, and the general public.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting, handling, fine dexterity, vision, hearing and talking frequently; standing, walking, lifting, carrying, pushing/pulling, reaching, climbing and balancing occasionally; bending, twisting and foot controls rarely.
Working conditions involves sitting for extended periods of time.
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide
BENEFITS
Medical, Dental & Vision Coverage
- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
- Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
- Texas Municipal Retirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
- Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
