What are the responsibilities and job description for the WIC Clerk/Breastfeeding Peer Counselor - New Braunfels position at City of San Marcos, Texas?
JOB SUMMARY
JOB SUMMARY
Performs a variety of clerical duties in support of WIC program operations; provides breastfeeding education, encouragement, and support; provides customer service to program participants and applicants; screens and calculates applicant eligibility; processes program documentation; issues benefits to clients; participates in community outreach; and performs other related duties.
ESSENTIAL FUNCTIONS AND DECISION MAKING
ESSENTIAL FUNCTIONS
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Conducts various clerical support tasks:
- Answers multi-line phones to assist callers and provide information.
- Schedules and coordinates WIC appointments.
- Processes and maintains program records, files, and documentation; copies, faxes, and files documents; updates/ maintains client records.
- Performs data entry; generates reports.
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Provides customer service and assistance to program participants and applicants:
- Gathers applicant information; verifies income; calculates eligibility for program services.
- Issues and explains benefits to participants.
- Coordinates and provides service referrals as necessary.
- Orders supplies; monitors and tracks supply inventory.
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Coordinates and provides breastfeeding counseling:
- Sends letters of introduction to pregnant and/or breastfeeding women.
- Educates and assists breastfeeding women with proper breastfeeding techniques and resolves breastfeeding complications.
- Issues, fits, and instructs clients in the use of breast pumps and other aids.
- Provides instruction and encouragement to pregnant and breastfeeding participants
- Teaches breastfeeding classes to pregnant and breastfeeding participants.
- Refers complex issues to qualified lactation professionals.
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Maintains WIC facility to ensure a clean, safe, and sanitary environment:
- Participates in cleaning restrooms, kitchen/break area, furniture, doors, windows, floors and equipment.
- Removes trash to the proper disposal receptacle.
- Re-stocks supplies such as tissue, towels, soap and hand sanitizer.
- Reports facility issues to supervisor.
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Miscellaneous:
- Participates in community outreach activities as required.
- Obtains participant anthropometric measurements and/or blood samples as assigned.
- Teaches nutrition education classes as assigned.
- Performs other duties as assigned.
- This position works under general supervision.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)
MINIMUM REQUIREMENTS
- High School Diploma or equivalent is required.
- Six (6) months related experience is required.
- Can be trained to be a paraprofessional.
- Have successfully breastfed or expressed breast milk for at least one baby.
- Have the ability to work outside of regular clinic hours and outside of the WIC clinic.
- Must possess a valid Texas Driver's License with an acceptable driving record.
- Proof of required immunizations or obtain upon employment.
- Regular attendance is an essential function of the job.
- Proficiency in Microsoft Office Suite, ie Outlook, Word, Excel preferred.
- Bilingual (English/Spanish) is preferred.
CORE COMPETENCIES AND PHYSICAL DEMANDS
CORE COMPETENCIES
- Must be able to read, process, and prepare program records and documentation.
- Effective verbal and written communication skills are required; must be able to maintain positive working relationships with program personnel, outside agencies, program participants, and the general public.
- Attends meetings as required or directed.
- Runs reports and prepares documents as directed.
- Must be self-motivated.
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Primary duty station is in New Braunfels, Texas. Travel to alternate WIC sites may be required.
Physical requirements include lifting up to 30 pounds occasionally. Subject to talking constantly; sitting, walking, pushing/pulling, reaching, handling and fine dexterity frequently; standing, lifting, carrying and foot controls occasionally; kneeling, crouching, crawling, bending, twisting, climbing and balancing rarely.
Working conditions involve exposure to infectious diseases, blood borne pathogens and bodily fluids.
Safety Sensitive Position.
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide
BENEFITS
Medical, Dental & Vision Coverage
- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
- Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
- Texas Municipal Retirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
- Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
