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PART TIME FRONT DESK ATTENDANT - CUSTOMER EXPERIENCE

City of San Marcos
San Marcos, CA Part Time
POSTED ON 4/22/2025
AVAILABLE BEFORE 5/16/2025

The Ideal Candidate – PT Front Desk Attendant for Customer Experience

The ideal candidate for this role is a people-first problem solver with a heart for service and a mind for multitasking. You are someone who thrives on connecting with others—whether in person, over the phone, or through digital channels. You bring warmth, professionalism, and clarity to every interaction, ensuring that every customer feels heard, supported, and valued.

You don’t just hear—you actively listen. You ask questions, think outside the box, and are energized by finding creative, customer-centered solutions. Whether juggling multiple tasks or collaborating with teammates, you stay composed, flexible, and ready to pivot as needed. Your approach to work is marked by initiative, curiosity, and a desire to make a meaningful impact every single day.

You're a go-getter who appreciates direction but doesn’t wait to be told what needs doing—you take the lead and jump in with enthusiasm.

Technology doesn’t intimidate you—it empowers you. You're comfortable working with Microsoft 365 tools (like Outlook, Word, Excel) and collaborating in Microsoft Teams. Whether you're designing a flyer, entering data, or coordinating schedules, you handle it with polish and accuracy.

You’re especially suited for an afternoon shift from 12:30 PM to 4:30 PM, and you bring a flexible mindset, willing and able to step in during the morning shift (8:30 AM – 12:30 PM) when needed. Your dependability makes you a key contributor to a smooth and responsive customer experience.

In short, you are:

  • A champion of Customer Experience with a service-first mindset.
  • A strong communicator who is both kind and clear.
  • A tech-savvy organizer who thrives in a fast-paced, dynamic environment.
  • A curious learner who takes initiative and seeks growth.
  • A team player who embraces collaboration and cultural inclusivity.
  • A person who wants their work to matter and who takes pride in making a difference in their community.

If this sounds like you, we can’t wait to meet you.


Part time positions with the City of San Marcos are restricted to no more than an average of 20hours per week and no more than 999 hours within the fiscal year (July 1 - June 30). Hours will be scheduled based on department need and budget approval.

Applications Due: Friday, May 16th
Interviews: Wednesday May 21st
Under supervision, performs city Front Desk Attendant functions and a variety of clerical dutiesand activities in support of a variety of departments within the City of San Marcos, which includesanswering and directing calls received on the City’s main phone line, assisting and directing public coming into the City Hall building, typing, data entry, filing, copying, scanning and otherrelated clerical work as assigned.Knowledge of:
Customer service; modern office methods and practices; filing systems; receptionist and telephone techniques; correspondence; proofreading and editing; basic business mathematics; and various office equipment and machines including copier, calculator, and computer utilizing various software programs.
 
Ability to:
Operate office equipment, understand and carry out oral and written instructions; express ideas clearly and concisely, both orally and in writing; cooperatively handle a wide variety of tasks; effectively prioritize; perform all duties with composure; use good judgment in the scope of assigned authority; establish and maintain effective relationships with City employees and members of the public; and demonstrate an awareness and appreciation of the cultural diversity of the community.
Education/Experience:
Education equivalent to high school graduate with experience and/or training providing the required knowledge and abilities needed to successfully perform the duties of the position.

License or Certificate:
Possession of an appropriate, valid driver's license, Class C, with satisfactory driving record.

Salary : $17 - $22

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