What are the responsibilities and job description for the Office Assistant - Citywide position at City of San Ramon?
The current posting is for the Parks & Community Services and Public Works Departments. Candidates that meet minimum qualifications will be referred to both departments for further review. If there are future openings in other departments, the eligibility list will be referred to the requesting department.
The City of San Ramon is seeking energetic, customer satisfaction-oriented individuals to provide exceptional service to the public. The current openings are in the Parks and Community Services and Public Works Department, but the candidates may be hired to work in various City Departments. The location and hours of this part-time position are flexible and vary based on the needs of the assigned department. In addition, other City departments may hire from the temporary candidate pool that is established by the temporary eligible list.
The position is non-benefited and part-time (average up to 20 hours per week) with a daily schedule of four hours per day. Applicants must be a High School graduate on or before June 2, 2025 and will not be able to start work as an Office Assistant until they have graduated High School.
Under direct or general supervision, provides a wide variety of customer service, cashier, and clerical duties related to the function, facility, and department assigned and performs related work as required.
Supervision Received and Exercised
Receives direct or general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. May exercise technical and functional direction and provide training to other staff.
Class Characteristics
This is an entry-level class in the Parks and Community Services and Public Works Department. Positions in this class typically have basic work-related experience and work under immediate supervision. Positions in this class are filled on a seasonal of program-specific basis.
Typical Duties
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Standard office practices and procedures, including the use of standard office equipment, basic record-keeping, arithmetic, and computer applications related to the work; safe work practices, including safe driving rules and practices; English usage, spelling, vocabulary, grammar, and punctuation; use of a personal computer and word processing software; cash handling and cashier procedures; techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Ability to:
Work independently while supervising the front counter; understand and apply facility use policies and procedures; provide courteous assistance to facility patrons; basic computer system operation to enter and retrieve data for class registration and facility reservations; remain flexible and adapt as job responsibilities change; maintain facilities and equipment in a clean, safe, and secure manner; operate modern office equipment including computer equipment and software programs; make accurate arithmetic calculations; perform routine equipment maintenance; maintain accurate logs, records, and basic written records of work performed; understand and follow oral and written instructions; organize own work, set priorities, and meet critical time deadlines; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; and establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education
Experience
Experience handling, counting, and reconciling cash in a professional setting for Parks & Community Services positions.
Licenses and Certifications:
At the option of the City, persons hired into this class may be required to either possess at entry or obtain within specified time limits designated licenses, certificates or specialized education and training relevant to the area of assignment. Additional requirements may include, but are not limited to:
Information contained herein, including the recruitment process, is subject to change without notice.
The City of San Ramon is seeking energetic, customer satisfaction-oriented individuals to provide exceptional service to the public. The current openings are in the Parks and Community Services and Public Works Department, but the candidates may be hired to work in various City Departments. The location and hours of this part-time position are flexible and vary based on the needs of the assigned department. In addition, other City departments may hire from the temporary candidate pool that is established by the temporary eligible list.
The position is non-benefited and part-time (average up to 20 hours per week) with a daily schedule of four hours per day. Applicants must be a High School graduate on or before June 2, 2025 and will not be able to start work as an Office Assistant until they have graduated High School.
Under direct or general supervision, provides a wide variety of customer service, cashier, and clerical duties related to the function, facility, and department assigned and performs related work as required.
Supervision Received and Exercised
Receives direct or general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. May exercise technical and functional direction and provide training to other staff.
Class Characteristics
This is an entry-level class in the Parks and Community Services and Public Works Department. Positions in this class typically have basic work-related experience and work under immediate supervision. Positions in this class are filled on a seasonal of program-specific basis.
Typical Duties
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Performs general clerical duties related to assigned functional area, facility, and department.
- Balance cash register and prepares reconciliation forms.
- Types, proofreads and processes a variety of documents including general correspondence, customer-related correspondence, and memos, from rough draft or verbal instruction.
- Assists customers at the front counter; acts as a receptionist; answers telephone calls and assists the general public.
- Provides information on department, programs, and policies and procedures; refers inquiries as appropriate.
- Receives registration forms for City programs; and checks availability.
- Processes transactions and collects fees charged from the public for registrations, facility rentals, and other program areas.
- Balances cash register and prepares reconciliation form.
- Performs a wide variety of routine clerical work including filing, tallying, checking and recording information on records.
- Sorts and files documents and records, maintaining alphabetical, index, and cross-reference files.
- Operates standard office equipment including computer, printer, copier, and facsimile machine.
- Receives, sorts and distributes incoming and outgoing mail; sends facsimile requests.
- Assists in developing promotional and marketing materials.
- Builds and maintains positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
- Performs other duties as assigned.
Standard office practices and procedures, including the use of standard office equipment, basic record-keeping, arithmetic, and computer applications related to the work; safe work practices, including safe driving rules and practices; English usage, spelling, vocabulary, grammar, and punctuation; use of a personal computer and word processing software; cash handling and cashier procedures; techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Ability to:
Work independently while supervising the front counter; understand and apply facility use policies and procedures; provide courteous assistance to facility patrons; basic computer system operation to enter and retrieve data for class registration and facility reservations; remain flexible and adapt as job responsibilities change; maintain facilities and equipment in a clean, safe, and secure manner; operate modern office equipment including computer equipment and software programs; make accurate arithmetic calculations; perform routine equipment maintenance; maintain accurate logs, records, and basic written records of work performed; understand and follow oral and written instructions; organize own work, set priorities, and meet critical time deadlines; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; and establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education
- Equivalent to the completion of the twelfth (12th) grade
Experience
- 400 hours experience or its equivalent.
- Experience with Microsoft Office programs is required.
Experience handling, counting, and reconciling cash in a professional setting for Parks & Community Services positions.
Licenses and Certifications:
At the option of the City, persons hired into this class may be required to either possess at entry or obtain within specified time limits designated licenses, certificates or specialized education and training relevant to the area of assignment. Additional requirements may include, but are not limited to:
A valid California Driver’s License is not a requirement for this position. However, persons hired into this class who intend to drive their personal vehicle and/or a City vehicle as part of their job duties will be required to possess a valid California Driver’s License; alternatively, persons hired into this class could use alternative means of transportation as part of their job duties.
Recruitment Process:
The most qualified applicants, as determined by initial screening of applications, will be invited to participate in an interview and testing process that may consist of both written and oral portions.
The City of San Ramon is an equal opportunity employer and does not discriminate against race, color, religion, national origin, age, sex origin or disability. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at (925) 973-2523. Information contained herein is subject to change without notice.
Information contained herein, including the recruitment process, is subject to change without notice.
Salary : $21 - $25
