What are the responsibilities and job description for the Helpdesk Support Technician position at City of Sand Springs?
Job Description
Job Description
Job Summary :
Provides first line support of users requiring assistance with information technology and software issues within a Windows environment. Performs a variety of complex and highly technical jobs that include virtual servers and local area networks.
Major Responsibilities :
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software applications.
- Answers help desk phone calls and emails, updating ticket board as needed.
- Receives assets, moves equipment within and / or between facilities, executes equipment replacement activity, and updates asset management system to reflect work performed.
- Performs minor desktop hardware repair for computer equipment and peripherals not covered by vendor maintenance agreements. Monitors, verifies, and reports non-compliance as it relates to computer / software policies and procedures.
- Tests and installs OS and software updates / upgrades in a Desktop and Virtual Server environment.
- Maintains hardware inventory and reports inventory shortages.
- Coordinates with vendors to provide warranty repairs.
- Coordinates timely repair of PC equipment covered by maintenance agreements.
- Creates and manages Active Directory user accounts; performs password resets.
- Participates in minimal after-hours support, as needed.
- Provides set-up and takedown of computers and display devices at special meetings, as needed.
- Trains and provides user orientation on the use of hardware and software.
- Performs other duties as assigned, including assisting other departments as required.
Minimum Qualifications & Required Knowledge :
The City of Sand Springs is and EEOE / Drugfree Workplace
We participate in e-verify
