What are the responsibilities and job description for the Receptionist (Bilingual - Spanish and Vietnamese) position at City of Santa Ana, CA?
Salary : $48,180.00 - $64,620.00 Annually
Location : Santa Ana, CA
Job Type : Full-time
Job Number : 2025-00297 (MC)
Department : Community Development
Opening Date : 02 / 11 / 2025
Closing Date : 2 / 25 / 2025 11 : 59 PM Pacific
Bargaining Unit : SEIU
Description
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.
Under immediate supervision, performs a variety of receptionist duties including answering the telephone, greeting visitors, and assisting with related clerical activities.
There is currently one (1) vacancy in the Community Development Agency and one (1) vacancy in the Planning and Building Agency.
Essential Functions Include But Are Not Limited To
Receives a large volume of visitors and telephone calls, greets in-person visitors,determines nature of business, answers basic and routine questions, directs and assists callers to appropriate destinations, and takes messages. Represents the department and City on initial contact with the public. Compiles, tabulates, and assists in the preparation of routine reports. Keeps and maintains records. Performs a variety of routine clerical tasks, including basic data entry, filing, and sorting. Assists staff in assembling mailings. May receive, log, and distribute mail. Performs other functions as assigned.
Minimum Qualifications
One year of general office work involving substantial public contact and telephone work, and graduation from high school, or any equivalent combination of education and experience which provides the following knowledge, skills and abilities.
Desirable Knowledge, Skills and Abilities
Knowledge of : business English and arithmetic; general office practices and procedures; proper telephone etiquette; effective communication techniques; principles and practices of exceptional customer service; and operation of modern office equipment, including personal computer software applications.
Ability to : follow oral and written instructions; learn departmental functions, activities, organizational structure and names of key personnel within a short period of time; handle a large volume of incoming calls and visitors promptly, tactfully, and equitably; communicate clearly and effectively, both orally and in writing; make simple arithmetic computations accurately; maintain effective working relationships with other City employees and the general public; and use general office software and equipment.
Special Requirement
Must be fluent in English and Spanish or Vietnamese.
Selection Process
All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time : Online Employment Application Guide.
Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include :
Oral Interview Examination (tentatively scheduled for March 4, 2025) : (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list.
Candidates will be required to pass a bilingual oral fluency exam in Spanish or Vietnamese prior to job offer. Bilingual fluency pay is an additional $175 per month.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Please visit the following website to view the summary of comprehensive benefits!
under SEIU)
NOTE : A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
What is the highest level of education that you have completed?
- Did not graduate high school / did not obtain GED
- Graduated high school / obtained GED
- Completed some college-level coursework or obtained Associate degree
- Obtained Bachelor's degree
- Obtained Graduate degree
Are you fluent in English and Spanish or Vietnamese?
Describe your experience managing multiple calls while assisting walk-in customers in a fast-paced environment.
How many years of experience do you have in general office work involving substantial public contact and telephone work?
Do you have any experience working with tenants and landlords / property managers? This is not required but considered desirable for the vacancy in the Community Development Agency.
Required Question
Salary : $48,180 - $64,620
